Ali-General Contractor US (ALIGCUS) was founded in 2008. After nearly ten years of development, the company has also developed into a full-service real estate enterprise integrating real estate investment consulting, architectural design, landscape design, and interior design, trusted by hundreds of real estate development companies.
We are looking for a Chinese-speaking Customer Service Representative to join our growing team. You will be a dynamic member of the office, working closely with potential/current clients. Here are a few responsibilities you would expect:
Job Description:
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Perform other duties as assigned
Desired Skills & Experience:
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
Work setting:
Education:
Experience:
- Customer service: 2 years (Required)
Language:
- Cantonese (Preferred)
- Mandarin (Required)
Ability to Relocate:
- San Gabriel, CA: Relocate before starting work (Required)
Work Location: In person