General Manager (Richmond Hill City Center)
City of Richmond Hill
40 Richard R. Davis Drive
Richmond Hill, GA 31324
Hiring Department: Convention & Visitors Bureau
FLSA Status: Exempt
Pay Grade/Range: 19 ($60,597-84,836)
(Hiring Range: $60,597-72,716)
Work Location: 520 Cedar Street - (in J.F. Gregory Park) • Richmond Hill, GA 31324
Website: https://www.richmondhillcitycenter.com/
JOB SUMMARY
Under the direction and oversight of the City Manager, or designee, and the CVB, this position is responsible for ensuring the exceptional running and success of property operations while delivering a high-level of quality customer service and financial performance. The successful candidate will be a strategic and creative leader with an outstanding track record in providing an excellent guest experience. The successful candidate will possess strong problem-solving skills, have a passion for team development and mentorship, and demonstrate an understanding of the ever-changing hospitality industry. The ideal candidate will be excited to take on new and exciting challenges and have an innate ability to make sound decisions in a fast-paced environment.
MAJOR DUTIES
GENERAL RESPONSIBILITIES:
- Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, as well as food and beverage catering coordination with offsite providers (when applicable), managing and sustaining sales and marketing strategies, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment.
- Directs the operations of all property activities, ensuring that the appropriate staffing, resources, and processes are in place to provide an exceptional guest experience.
- Develops and directs a team in the creation and implementation of property-wide strategies.
- Manages the flow of labor between direct and contract staff to support effective management of labor budget and achievement of profitability goals.
- Maintains high standards of guest service, both internally and externally, by promptly addressing customer complaints and concerns.
- Analyzes performance metrics and business trends to create and implement strategies for optimizing revenue, reducing costs, and enhancing the guest experience.
- Plans, develops, and executes marketing, sales, and operational strategies to produce results that meet or exceed the property’s business plan. Identifies and champions creative marketing solutions that fit the brand and property needs.
- Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the property’s visibility within the local market.
- Provides timely, real-time feedback to management and associates on service and operational standards; including feedback on even the smallest of service and operational details.
- Prepares and consolidates reports needed for monthly and/or periodic reviews.
- Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
- Ensures compliance with all local, state, and federal laws as well as all city policies and procedures.
FINANCIAL RESPONSIBILITIES:
- Oversees the financial performance of the property including budgeting, forecasting, and revenue optimization.
- Develops accurate and aggressive long and short-range financial objectives.
- Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
- Has a thorough knowledge of accounting processes, including accounts payable and accounts receivable.
- Manages payroll and timekeeping systems, including ensuring employee data, hours and salary are entered correctly, ensure weekly timecards are accurate and properly stored.
LEADERSHIP & MANAGEMENT OF STAFF:
- At budget capacity, directly supervises up to 4 direct employees at the property.
- Indirectly supervises all contract or contingent personnel.
- Carries out supervisory responsibilities in accordance with City policies, training programs, and applicable laws. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Must adhere to all work rules, procedures, and policies established by the city, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.
- Plans, schedules, and organizes the work of others.
SAFETY & SECURITY RESPONSIBILITIES:
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the property.
- Implement policies and procedures to provide a safe working environment by ensuring compliance with safety programs and job safety.
- Practice safety standards at all times and be alert to hazardous conditions.
- Take action to correct any hazardous conditions immediately.
OTHER DUTIES & RESPONSIBILITIES:
- Serves as “Manager on Duty”
- Provides other relief or back-up duties as needed at the property including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.
- Available to work when needed, including nights, weekends, and holidays.
- Other duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
- The ideal candidate will have a strong background in hospitality management, exceptional customer service skills, and the ability to lead a team.
- The ideal candidate will be excited to take on new and exciting challenges and have an innate ability to make sound decisions in a fast-paced environment.
- The ideal candidate will possess strong problem-solving skills, have a passion for team development and mentorship, and demonstrate an understanding of the ever-changing hospitality industry.
- Excellent communication, organizational, and problem-solving skills.
- Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
- Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
- Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
SUPERVISORY CONTROLS
- Reports to City Manager, or designee, and the Richmond Hill Convention and Visitors Bureau Board of Directors (CVB).
GUIDELINES
- Guidelines include state and federal laws and city policies and procedures. These guidelines require judgment, selection, and interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of varied administrative, management, and supervisory duties. The variety of duties performed contributes to the complexity of the position.
- The purpose of this position is to direct the city’s CVB and event functions of the assigned area of responsibility.
- Successful performance contributes to the efficiency and effectiveness of city government operations.
CONTACTS
- Contacts are typically with assigned staff, co-workers, elected and appointed officials, city management, vendors,
Business owners or representatives, and members of the general public.
- Contacts are typically to give or exchange information, provide services, motivate personnel and to resolve or negotiate matters.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
- The employee frequently is required to reach with hands and arms.
- The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee must be able to work at a minimum 40 hours per week at the property. Depending on business demands this individual may be asked to work additional hours and/or perform additional job responsibilities.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
- At budget capacity, directly supervises up to 4 direct employees at the property.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in hospitality management, business administration or related field, or equivalent combination of education and experience preferred.
- At least six (6) years progressive experience in hospitality management or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Proven experience in hotel operations or hospitality management, personnel management, budgeting, and financial procedures required.
- Proficient in budgeting and financial management.