Job Title: FLSA Status:
Non-exempt Housing/Relocation Case Manager
Reports to: Work Schedule:
Housing Program Manger 35 hours per week
Benefits:
Medical, dental, and vision insurance; paid holidays and paid time off leave are provided as per
SafePlace personnel policies. Employee Assistance Program provided. Retirement benefits will
be available when SIMPLE Plan qualifications have been met.
SUMMARY
With culturally relevant support using trauma informed care, aid survivors in obtaining
permanent housing and provide ongoing client-centered case management to ensure long
term success. Provide case management and supportive services with the goal of assisting
households fleeing domestic violence with a relocation.
RESPONSIBILITIES
The Essential Duties and Responsibilities of this position include the following. Other
duties may be assigned.
Implement sustainable and thriving housing case management and flexible funding support services.
- Meet with new individuals/families in the SafePlace Housing Assistance Program, review program expectations and services, and have clients sign all necessary forms and releases.
- Conduct a needs assessment and assist each client in developing a Housing Strategy Plan. Assist survivors in following through with their case plans and monitor their progress at regular intervals.
- Facilitate successful survivor placement in permanent housing by: meeting regularly with clients, assisting with housing applications, and accompanying them on housing searches.
- Maintain in-person and/or phone contact with clients at least twice monthly and landlords at least quarterly; more frequently as necessary. This includes home visits in the community.
- Case Management and supportive services, Relocation-Specific Supportive Services,
Administrative work, advocacy, and networking.
Provide systems advocacy and network with community partners.
- Maintain networking relationships with community-based systems, including landlords, employers, and other social services providers.
Perform the administrative functions of the Housing Assistance Program.
- Ensure completion of client eligibility assessments.
- Ensure completion and ongoing follow-up of housing case plans.
- Enter service data into the Washington State Infonet system.
- Ensure all receipts and expenses, paid through the flexible funding portion of the program, are submitted in a timely manner and fully comply with program guidelines.
Maintain regular communication with the Housing Program Manager
- Participate in regularly scheduled supervisory and other required meetings
- Maintain close communication with Program Director about landlord relationship building, client issues and concerns involving landlords, housing partnerships, and other housing related projects.
- Attend team, direct service, and all-agency meetings as required.
- Participate in on-call rotation as required.
- Perform duties as described in a culturally-relevant and respectful manner
PREFERRED QUALIFICATIONS
- High school diploma or equivalent (GED).
- At least one year of full-time equivalent experience in providing direct services and/or case management in a related field, such as domestic violence, sexual assault programs, crisis intervention, or housing services.
- Experience working with low-income and marginalized communities in a culturally relevant manner.
- Ability to uphold the highest standards of confidentiality in all agency-related matters.
- Competency in resolving conflicts and setting boundaries in a fair and respectful manner.
- Intermediate level proficiency in technology, including the Office Suite (Word, Excel, PowerPoint), internet use, email, and basic cell phone functions.
- Ability to prioritize multiple tasks effectively and maintain detailed and consistent work.
- Ability to calmly and effectively manage emergency situations, providing leadership and direction as needed.
- Ability to establish and maintain strong working relationships with supervisors, colleagues, and volunteers.
- Access to a telephone, car, and current automobile liability insurance, or reliable transportation to fulfill job duties that may include home visits and community outreach.
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Signature Date
Housing Case Worker Interview questionnaire
Instills Trust
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Describe a time when you had to deliver difficult news or information to a client. How did you approach this conversation to ensure the client felt supported and trusted your guidance?
- Can you share a situation where you had to maintain confidentiality while also building trust with a client? How did you handle this balance?
- How do you ensure that clients feel heard and understood during your interactions with them? Can you provide an example of when this approach was particularly effective?
Interpersonal Savvy
- Can you give an example of a situation where you had to handle a misunderstanding or miscommunication with a client or colleague? How did you clarify the situation and ensure a positive outcome?
- How do you approach building relationships with new clients or colleagues? Can you describe a specific strategy you use to establish trust and rapport quickly?
- In your role, you'll interact with clients from diverse backgrounds. Can you share an example of how you adapted your communication style to effectively engage with someone from a different cultural background?
Collaborates
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Can you describe a situation where you had to negotiate priorities or resources with colleagues or external partners? How did you ensure a mutually beneficial outcome?
- Can you share an example of how you've successfully coordinated efforts across different groups to achieve a shared objective?
- Can you describe a project or initiative where you played a key collaborative role? What was your contribution, and how did you ensure effective teamwork and coordination among team members?
Communicates effectively
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Can you describe a time when you had to collaborate with a remote team or communicate effectively in a virtual environment? How did you ensure effective communication and collaboration despite the distance?
- Describe a situation where you had to deliver difficult or sensitive information to a client or team member. How did you approach the conversation to ensure clarity and empathy?
- Can you provide an example of a time when you had to explain complex information or concepts to a client or colleague who had limited understanding? How did you ensure they comprehended the information?
Self-Development
- Can you describe a situation where you stepped out of your comfort zone to learn or try something new in your role? What did you learn from this experience?
- In your previous roles, how have you sought feedback from supervisors or peers to enhance your performance? Can you share an example of how feedback has influenced your professional growth?
- Describe a time when you identified a skill or knowledge gap in your role. How did you go about addressing it, and what were the results?