Position: Receptionist
Program: Administration
Supervisor: Director of Operations
AFS Classification: Limited Part- Time
Hours: 5:00pm - 8:00pm (MTW)
FLSA Classification: Non-Exempt
Rate: $16.52/hr
Company Overview:
Alameda Family Services (AFS) is a progressive non-profit agency dedicated to providing comprehensive mental health, early childhood education, and family support services in the City and County of Alameda. Our programs focus on fostering wellbeing and achieving positive outcomes for our clients, families, and community.
Job Summary:
As a Receptionist at AFS, you will be responsible for managing the front desk and creating a welcoming environment for guests. You will play a crucial role in greeting visitors, directing calls, handling client payments, and supporting various administrative tasks.
Responsibilities:
- Punctually attend the front desk for assigned shifts.
- Greet patients with appointments and guide them to the appropriate areas.
- Answer multi-line phones and direct calls to the right staff members.
- Assist walk-in visitors, provide information, and offer referrals when necessary.
- Identify clients in crisis situations and coordinate support services.
- Assist with special administrative projects as required.
- Manage client payments, invoicing, operational data entry.
- Distribute referrals for different programs effectively.
Skills Required:
- Previous experience in customer service.
- Familiarity with Quickbooks is advantageous.
- Ability to work with diverse individuals and families.
- Strong communication skills in English (verbal and written).
- Capacity to build relationships with various stakeholders.
- Team player with the flexibility to work in a multicultural setting.
- Independent worker with conflict resolution skills preferred.
- Multilingual abilities are a plus.
Physical & Cognitive Requirements:
(The following requirements are essential for job performance; accommodations can be made if needed.)
- Sitting for 75% of the time during work hours.
- Occasional lifting of documents up to 25 pounds may be required.
- Regular use of computers for typing and reading information.
Conditions of Employment:
- Background clearance from FBI and DOJ.
- Tuberculosis test clearance.
- Documentation establishing eligibility to work in the U.S.
Compensation & Benefits:
Classification: Limited Part - Time, Non-Exempt (Hourly)
Hours: Up to 10 hours/week
Sick Leave: 24 hours/year
Hourly Rate: $16.52/hr
Equal Opportunity Employment:
Alameda Family Services promotes equal employment opportunities without regard to race, color, religion, gender, age, disability, veteran status, or any other protected status under federal, state, or local laws.
Job Type: Part-time
Pay: $16.52 per hour
Expected hours: 10 per week
Schedule:
- 4 hour shift
- Evening shift
Application Question(s):
- Have you ever worked in a mental health setting?
Experience:
- Customer service: 2 years (Required)
Shift availability:
Ability to Commute:
- Alameda, CA 94501 (Required)
Work Location: In person