Overview:
JOB TITLE: VTC Engineer
GOVERNMENT AGENCY: DOJ EOIR
POSITION INFORMATION: Full-time
LOCATION: Falls Church, VA; Hybrid (3 days onsite, 2 days remote)
POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement
BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off
ITC Federal is seeking a motivated, career and customer-oriented Video Teleconference (VTC) Engineer in the Falls Church/Alexandria, VA area.
ITC Federal, LLC, (ITC) is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ITC, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Responsibilities:
- Contribute as member of the VTC engineering cell.
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Plans, evaluates, and/or coordinates the installation of local and/or remote equipment such video endpoints, work with onsite technicians.
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Implement VTC upgrades, perform new installations, and modify existing provisioning on multiple models of VTC collaboration endpoints (EQ, RoomKit, SX80, and DX80).
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Support local and remote customers with technical issues over phone/conference platforms or in person, work with ticketing system to ensure issues are addressed efficiently in a timely manner.
Qualifications:
- Ability to obtain a DOJ Public Trust clearance (must be obtained prior to start date)
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Possess a good understanding and familiarity with video conferencing and streaming technologies including VTC, WebEx and VBrick content delivery (CDN).
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Perform diagnostics and support related to all levels of VTC equipment such as Cisco VTC Endpoints, CMS, Cisco Expressway and TMS.
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Working knowledge and experience configuring and integrating Cisco video devices with cloud based WebEx environment.
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Possess a strong working knowledge of SIP, H.320 (ISDN) and H.323 (IP) protocols for video communications.
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Work with firewall traversal devices to provide external SIP/IP calling capabilities.
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Ability to troubleshoot and diagnose issues with dial plans, traversal/neighbor zones, and call interworking on Cisco Expressway Series.
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Working knowledge of implementing and testing of IP/SIP video streaming systems utilizing VBrick cloud based Content Delivery Network (CDN).
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Ability to troubleshoot complex VTC/WebEx problems and implement effective solutions in a timely manner.
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Ability to communicate effectively with management, providing technical material and briefings as required.
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Understanding and working knowledge of Audio Visual systems with automated integrated VTC systems
DESIRED:
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CCNP
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Bachelor’s or Master’s degree in an IT, engineering, or network field
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5-10 years IT experience
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.
ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.