Position Summary:
Establish new member relationships and enhance current member relationships by proactively offering GFA products and exemplary member service. This position may require floating between branches.
Essential Functions and Responsibilities:
· Processes all financial transactions, practices sound cash handling processes, and answers inquiries of a more complex concerns on members’ accounts including opening deposit accounts, term share renewals, wires, stop payments, line reconciliation. Assists in monthly spot audits and other branch operational tasks.
· Demonstrate proficiency in daily credit union operations, banking services, product knowledge. Engages with members via in-person, phone, or email effectively.
· Participates in vault, coin machine, and ATM balancing.
· Follows guidelines and policies intended to limit risk exposure for the organization and its members to fraudulent transactions. Applies knowledge of compliance to policies, security guidelines and protects GFA’s reputation and risk to members.
· Work with the Retail Regional Manager/Retail Manager/ Retail Supervisor to ensure that growth and budget goals are met to ensure branch profitability and individual sales goals are met.
· Work to establish new member relationships as well as maintain and strengthen current member relationships through member education of deposit accounts, loan products, and ancillary products.
· Trains and develops staff on operational and service aspects of their position through coaching and modeling behavior and has direct input in the performance management process.
· Provide direct day to day supervision of staff and educates them on sales, drive time campaigns, and service expectations and is seen as the expert in all aspects of financial transactions.
· Works independently and exercises a high degree of decision making in daily branch operations; acts as the custodian of the branch in absence of a Retail Manager or Retail Supervisor ensuring the branch operates in an efficient manner while adhering to GFA policies and procedures.
· May be required respond to alarm/security calls during non-business hours per GFA protocol.
· Required to travel between branches as needed.
Job Types: Full-time, Part-time
Pay: $18.27 - $25.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Banking/Credit Union: 2 years (Required)
Work Location: In person