JOB TITLE: Patient Services Coordinator
DEPARTMENT: Support Services
SUMMARY OF DUTIES: Responsible for coordination and scheduling of patient appointments in an efficient and timely manner. Responsible for all check-in and check-out duties. Responsible for quality interactions with patients and staff.
ESSENTIAL FUNCTIONS:
- Records coordination and scheduling patient appointments utilizing computerized appointment systems. Relays necessary information to appropriate staff.
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Greets and registers patients in a prompt, professional, pleasant, and helpful manner.
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Verifies that appropriate forms are completed and obtains signatures when necessary.
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Maintains and updates current information on physicians’ schedules ensuring that patients are scheduled properly.
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Oversees the reception area, coordinates patient movement throughout Institute.
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Verifies patient insurance eligibility, copayments, and deductibles.
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Recover fees due at time of visit.
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Reconciles daily cash drawer and fee slips.
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Review fee slips for information necessary to submit for payment.
PAY RANGE: $20-25/hr to start (dependent upon experience)
EMPLOYEE BENEFITS:
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Medical
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Dental
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Vision
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Colonial Life Elective Benefits
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Life Insurance
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Profit Sharing 401K
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HSA
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FSA
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Employee Assistance Program
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Wellness Program
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PTO- starting at up to 5.84 hours per pay period (increases with years of service)
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8 paid holidays per year
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FMLA
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
EDUCATION: High School Diploma or equivalent. Knowledge of medical terminology.
EXPERIENCE: Minimum one to two years of experience in a customer service setting; one-year receptionist/front desk experience in health care, preferably within a medical practice setting. Possesses excellent customer service skills, attention to detail, and computer literacy. Knowledge of medical terminology is preferred.
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