- Manage all inbound and outbound calls (4-5+ hours per day) and schedule prospects and leads (3-4+ hours per day)
- Phone sales (and email) to prospects, closing inbound leads, and getting clients onboarded - must have ability to close (average of 7 times to close customer)
- Must have heavy inbound phone sales experience...mixing scripts, moxie, and savvy to close deals
QUICK OVERVIEW (please read this section to ensure your fit before applying)
Our client is looking for a Customer Sales and Service Representative to join their rapidly growing home exterior renovation company. This is an amazing opportunity to join a growing company - they've just moved to a larger office, they're hitting new growth milestones, and are looking for team leaders to drive their next level of growth.
THE WHY: Join a hungry, motivated, and thriving local company by leading its next generation of growth. This highly-rated home exterior renovation is built on 4 key tenets - innovation, craftsmanship, excellence, and design. Their culture is people-oriented, progressive, driven by goals, and filled with people who love what they do.
This is an opportunity to play a key role (you'd be the sole inbound sales representative) in driving revenue and customer satisfaction for a leading renovation company. You'll lead the charge on the phone and via email with prospects and customers, you'll convert leads into sales, and ensure a positive customer experience throughout the process.
THE WHO: Our client is a leader in the home exterior renovation space. They are searching for a Customer Sales and Service Representative to drive revenue growth and customer satisfaction for the company. You'll be responsible for leading the strategic initiatives of all sales campaigns and efforts, including converting leads into sales and ensuring a positive customer experience throughout the process.
THE WHERE: This Customer Sales and Service Representative position is based in Denver, CO, and requires being in the office to direct and manage sales initiatives. Candidates within 30 minutes of Denver or willing to relocate will be considered.
THE HOW: Join a growing company and contribute to its success. You'll act as a strategic partner, managing customer interactions, lead follow-up, and sales progress while leveraging CRM and other sales tools.
The approximate annual compensation range for this role, depending on individual candidate level and experience is $55,000 - $60,000 annually plus a generous bonus structure based on appointment sets, conversions, and maintaining reach rate. Expected compensation range with all base pay, commissions, and bonuses is $85,000-$110,000+. Comp package also includes medical benefits, 401k matching, PTO, and more.
JOMBINE & OUR CLIENT
We are Jombine – a network of recruiters changing the way we get hired. Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. We represent only the top talent in their fields and provide agent-like support, guidance, and coaching to our candidates. Learn more at www.jombine.com.
OUR CLIENT - THE COMPANY & TEAM
Our client is a leading player in the home renovation industry, specializing in windows, siding, and doors. They have earned a strong reputation for professionalism and expertise, backed by positive reviews and industry awards.
Our client is passionate about exceeding customer expectations and delivering exceptional results that enhance the beauty and functionality of residences throughout Denver.
Beyond aesthetics, they focus on enhancing the durability and resilience of homes, ensuring they withstand the diverse Colorado climate. They pride themselves on using top-tier products like James Hardie siding and Pella windows, installed by a team of highly skilled professionals. Our client is deeply embedded in the local community, offering solutions for homeowners looking to beautify and protect their properties.
A THRIVING OPPORTUNITY FOR AN AMBITIOUS, DETERMINED, & RESOURCEFUL SALES PROFESSIONAL
Do you value personal and professional growth, eagerly embracing opportunities, and supporting customers along their journey as they improve and renovate their homes?
We are seeking a dedicated Customer Sales and Service Representative professional who loves the sales game (specifically inside and inbound sales), working with people, have a customer-service centric mindset, and a knack for making people happy.
Our ideal candidates resonate with a culture of service, strong communication, growth-mindset, ambition, and a relentless drive for success. And isn’t afraid of owning priorities and executing on a strategy. This is where work ethic meets sales savvy - and is a place where someone with ambition, organization, and people-skills will thrive.
WHO WE'RE LOOKING FOR
Are you a highly motivated Customer Sales and Service Representative with a proven track record of exceeding goals? Do you exude positivity and care deeply about creating lasting first impressions? And you love spending 7-8+ hours at your desk, pounding the phones (mostly inbound, but also outbound) in turning potential prospects into clients!?
We are looking for someone who possesses exceptional communication skills, both written and verbal, ensuring seamless collaboration with internal teams and a positive customer experience. If you are highly organized, meet deadlines independently, and have a demonstrably successful history in inside sales or a related customer-facing role, we encourage you to apply!
YOUR DNA
- Sales & Lead Conversion: Expertise in converting leads into sales and maximizing lead conversion rates.
- Customer Focus: Building strong customer relationships and ensuring a smooth and positive customer experience.
- Communication & Persuasion: Effectively qualifying leads, communicating product value, addressing customer concerns, and overcoming objections.
- Organization & Follow-up: Proactive approach to lead follow-up, maintaining clear communication, and staying organized.
- Technical Proficiency: Familiarity with CRM software, call center tools, and relevant industry standards.
- Problem-Solving: Ability to assess situations, develop solutions, and adapt plans as needed.
Outside of the DNA above, the right candidate will come with…
- Minimum 5 years of experience in inside sales, call center, or a phone-based customer service role with a strong sales focus.
- Being unflappable on the phone...following scripts, navigating a prospect's journey, turning prospects into customers, and working through follow-ups (often 7+ contacts) to ensure you close deals.
- A "speed to lead" attitude...where you thrive like a Wild West Sales Shoutout in being the first to draw and close the deal.
- Proven track record of exceeding sales targets.
- Resilience and ability to handle objections and rejections while maintaining excellent customer service.
- Self-motivation and drive to improve personal performance and contribute to company goals.
- Proficiency in CRM software and other sales tools.
- Familiarity with call center software features like ACD, IVR, and call monitoring tools.
- Experience with VoIP systems for efficient call handling.
- Effective use of call scripting to ensure consistent and professional communication.
- Ability to utilize ACD to efficiently manage high call volumes.
- Skilled in employing IVR systems to streamline caller experience and direct them to appropriate services.
COMPENSATION & BENEFITS
The approximate annual compensation range for this role, depending on individual candidate level and experience, is $55,000 - $60,000 annually plus a generous bonus structure based on appointment sets, conversions, and maintaining reach rate. Expected compensation range with all base pay, commissions, and bonuses is $85,000-$110,000+.
In addition, our client provides a comprehensive benefits package, including:
- Comprehensive health insurance with employer contribution
- Dental and Vision Insurance
- 401(k) with company match
- Paid sick leave and vacation time
- Company-provided work phone
- Additional perks like team events, development programs, and more
NEXT STEPS
This Customer Sales and Service Representative position offers a rewarding opportunity to contribute to a growing company in a meaningful industry. If you are a highly motivated individual with proven sales expertise and a passion for exceeding expectations, we encourage you to apply!
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Inside sales: 5 years (Required)
- phone-based customer service: 5 years (Required)
Ability to Relocate:
- Denver, CO: Relocate before starting work (Required)
Work Location: In person