**Job Overview:**
Join our team as a Front Desk Agent where you will be an integral part of delivering exceptional guest services in a hotel environment. We are seeking a dedicated individual with a passion for hospitality to ensure our guests have a memorable stay.
**Responsibilities:**
We are looking for a flexable individual who is available to work any shift. First and second would be primary shifts, however we are looking for someone who would willing to cover any shift when needed.
- Greet guests warmly and provide a friendly welcome upon their arrival
- Efficiently assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain a neat and organized front desk area
- Answer phone calls and direct them to the appropriate personnel
- Accurately process reservations, cancellations, and modifications
- Collaborate with other hotel staff to ensure seamless guest experiences
- Perform night audit duties as necessary
**Experience:**
- Previous experience in customer service, hospitality, or hotel management is preferred
- Proficiency in using phone systems and reservation software
- Strong communication skills with an emphasis on guest relations
- Knowledge of night audit procedures is advantageous
- Ability to multitask effectively in a fast-paced environment
If you are passionate about delivering exceptional guest services, possess excellent phone etiquette, and thrive in a dynamic hospitality setting, we invite you to apply for the Front Desk Agent position. Join our team and contribute to creating memorable experiences for our valued guests!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Elizabethtown, KY 42701 (Required)
Ability to Relocate:
- Elizabethtown, KY 42701: Relocate before starting work (Required)
Work Location: In person