We are currently seeking an experienced and motivated Call Centre Sales Supervisor to lead our dynamic sales team. The Call Centre Sales Supervisor will oversee the daily operations of our sales team, ensuring that targets are met and customer satisfaction is maintained. The ideal candidate will have strong leadership skills, a proven track record in sales, and the ability to motivate and manage a team in a fast-paced environment.
Responsibilities
- Hiring, training, and preparing call centre representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
- Ensuring agents understand and comply with all call centre objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Preparing reports and analyzing data to assist management as they determine call centre goals.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Requirements
- Call centre, customer service, or supervisory experience may be required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Exceptional communication and interpersonal skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations
If you are ready to join a team that values customer satisfaction and employee growth, please submit your resume