Service Advisor / Service Writer
We are a small business but growing and looking for those who are interested in growing with us. This position will include estimating service jobs, greeting the customer and writing up the Work Order, keeping track of current jobs being worked on or waiting for parts, keeping the customer updated regarding job status and cost, and contacting the customer when work is completed.
ESSENTIAL JOB FUNCTIONS:
· Support the service team by maintaining complete job files, including correspondence related to approvals, etc.
· Writing up repair orders to include customer concerns, contact info., unit info., etc.
· Enter labor descriptions for closed work orders and work with Parts Room on entering all parts used on each job. Prepare HM183 test reports for review by Service Manager. Schedule various tests and inspections.
· Interact with technicians and Parts Room personnel to assist with obtaining parts for special order circumstances.
· Ensure fabrication materials are readily available in stock.
SKILLS REQUIREMENTS:
· Must be self-starter and possess analytical/planning skills
· Must be organized and detail-oriented
· Must be competent in Microsoft Office applications
· 5+ years of similar job experience preferred
· Strong written and verbal communication skills
· Must be able to write labor descriptions using proper grammar, punctuation and spelling
QUALIFICATIONS:
· High School Diploma required; Associates or Bachelor’s degree a plus
SAFETY AND POLICY PRACTICES:
Each employee must be knowledgeable of standard safety policies and procedures and adhere to the same while supporting the goals and objectives or the organization and recognizing the Company’s need to achieve its business objectives. Each employee is responsible for complying with company hazardous waste disposal procedures.
Location: 1429 S. 59th Avenue, Phoenix, AZ 85043 Jobs@MasseysTank.com
Job Type: Full-Time
Wages $18.50 - $24.50 per hour
Job Type: Full-time
Pay: $18.50 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Day range:
Shift:
Work Location: In person