Job Title: Department Service Officer (Veterans Advocate)
Location: American Legion Office – Cincinnati VA Medical Center, 3200 Vine Street, Cincinnati, Ohio 45200
The American Legion, Department of Ohio, is seeking a Department Service Officer for employment at the Cincinnati VA Medical Center. The work schedule is Monday – Friday 8am-4pm. This is a salaried position starting at $42,500 annually. Paid vacation to include personal time off. Medical and dental insurance and 401K with employer match. Benefits are explained further in the interview. As a Department Service Officer, you will assist veterans and their dependents in filing claims for service connections, increases, and appeals to the Department of Veterans Affairs.
Responsibilities:
- Answer phone calls and respond to questions regarding VA benefits and local resources
- Greet clients in a friendly manner who may walk into the office
- Assist veterans in filing claims and appeals for benefits
- Assist veterans in obtaining military and government documentation
- Maintain professional working relationships with other Service Organizations and the Department of Veterans Affairs
- Process claims and courtesy copies from the County Veteran Service Offices
- Provide excellent customer service to all veterans, spouses, and dependents
Qualifications/Skills
- Veteran status required
- Basic legal knowledge of Federal veteran law, rules, and regulations centered around benefits from the Department of Veterans Affairs (38 CFR)
- Intermediate to advanced computer skills
- Organized record keeping and accuracy of documentation
- Communicate effectively through email, letter writing, and phone calls
- Promotion of a positive client experience
- Ability to communicate with compassion and empathy with others who may be experiencing physical and mental disabilities or loss of loved ones
Able to travel annually for training 1-2x per year
Job Type: Full-time
Pay: From $42,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Veteran Status is required. Are you a veteran?
Education:
- High school or equivalent (Preferred)
Experience:
- Military: 1 year (Required)
- Computer literacy: 3 years (Preferred)
- Customer service: 1 year (Preferred)
- Veteran Law, Rules, Regulations: 1 year (Preferred)
Ability to Relocate:
- Cincinnati, OH 45220: Relocate before starting work (Required)
Work Location: In person