Position: Bilingual Customer Service Representative (Case Management Department)
Location: Boca Raton, FL
Hours: Full Time, Monday to Friday, 8 am to 5 pm
Salary: $16/hr + Benefits
Position Summary:
We are looking for a Bilingual Customer Service Representative fluent in English and Spanish to join our Case Management Department. You will engage directly with clients, third parties, providers, and insurance companies. This role requires proficiency in computer use, general office tasks, and strong verbal and written communication skills.
Key Responsibilities:
- Perform data entry duties
- Gather information and documents from clients and other sources
- Handle incoming calls and communications with clients and third parties
- Maintain ongoing relationships with clients
- Organize and maintain electronic case files
- Assist the Case Manager Supervisor as needed
Qualifications:
- Full-time availability, 8:00 am to 5:00 pm, Monday to Friday
- Clear and effective phone communication skills
- Strong customer service abilities
- Proficiency in Microsoft Office Suite
- Capacity to manage a heavy workload in a fast-paced environment
- Effective communication with clients and coworkers
- Excellent organizational skills, multitasking, and prioritization
- Team-oriented mindset
Benefits:
- 401k Match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off and Holidays
- Vacation Days
- Training and Development Opportunities
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
Weekly day range:
Work setting:
Language:
Work Location: In person