The Project Coordinator will report to the office and act as a liaison between technician and customer communication, to ensure successful service delivery of the client needs. This candidate must have an upbeat and positive demeanor with and can-do attitude. They should possess excellent verbal, written and interpersonal communication skills. As well as adaptability, flexibility, and an ability to juggle many tasks at once with at least 2 to 3 yrs experience.
Job responsibilities:
- Client communication on a daily and weekly basis. Sending reports and updates regularly.
- Confirm accurate notes and ETA schedules are being placed into client portals daily and prior to invoicing.
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
- Respond to all inquiries and complaints, assess problems, and take necessary action
- Follow up with clients to ensure customer satisfaction
- Consistent review and knowledge of all open work orders.
- Coordinate with outside contractors for the service and repairs of equipment
- Handle all communication with client representatives including Scheduling, Dispatching, Lead times, and problem-solving
- Create work orders and assign work orders to the service staff and subcontractor
- Report on open and closed work orders and check the status of work orders with the assigned party
- Ensure vendors calmly with work order and billing requirements.
- Work collaboratively across teams to ensure work orders are processed efficiently and correctly
- Proactively seek to obtain and maintain documentation and supporting information required to properly invoice the client – such as sign offs, pictures, approved quotes, IVR compliance, etc. – anything that may be required by the client to support invoicing
- Work with billing to ensure that services are billed in a timely manner.
- Verify all final invoices and payments are processed correctly
- Ensure the service crew is following client protocol for jobsite service (calling in to automated phone systems for onsite arrival and departures (IVR systems), taking before and after photos, and providing a description of work completed per job)
- Manage complex work orders such as disaster recovery
- Create and record appropriate written communication between all parties
- Communicate frequently with client and technicians to resolve issues and provide project status updates
- Implement process and procedures, training, and direction to new associates
- Maintain helpdesk services on behalf of the clients and monitor internal/external workflow for the open cases to ensure consistent quality of service and work product
- Must be available for emergency calls.
- Any additional tasks set by management
Skills and Qualifications:
- Knowledge of work order management software
- A critical thinker, someone who can think outside of the box.
- Strong clerical skills, including data entry and document organization.
- Basic computational skills, including the ability to calculate proportions/percentages, discounts, etc.
- Ability to prioritize workload and identify and focus on areas of significant impact.
- The capability to work with a team in a fast-paced environment with limited margin for error.
- Communicate clearly with internal and external clients and vendors, both verbally and in writing.
- Friendly, professional, helpful, and customer-service oriented.
- Comfortable with making and taking phone calls.
- Exhibits an eagerness to learn new tasks and take on additional responsibilities.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Facility maintenance: 2 years (Required)
Ability to Commute:
- Township of Brick, NJ 08724 (Required)
Ability to Relocate:
- Township of Brick, NJ 08724: Relocate before starting work (Required)
Work Location: In person