Responsible for timely renewal of software.
Meet renewal, retention, growth and other account targets
Responsible for customer satisfaction
Identify, communicate, and mitigate account risks
Grow revenue through price increases during renewal cycle.
Identify and maintain accurate forecast of renewal and upsell opportunities in Salesforce.
Collaborate with our Customer Success, Account Management, and Legal Teams around account plans and contracting.
Successfully triage priorities and effectively adapt to ensure customer value is assured
Maintain accurate data in systems of record - Salesforce, Customer Success Platform (Planhat), and internal systems.
Team player with a positive attitude. Ready to roll up your sleeves to help out both team members and members of other departments.
"Can Do" attitude where no obstacle is too big