Job Summary: Develop, support and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. THIS JOB IS FULLY REMOTE.
Duties/Responsibilities:
· Set up accounts in Ezlynx and process FNOS and FNOS Renewal tasks.
· Review policies to see if active or cancelled prior to proactive renewal call.
· Receives incoming phone calls regarding a policy document request, billing inquiry or claims setup.
· Take ownership. Maintain adequate suspense on outstanding items and follow up in a timely manner until its conclusion.
Required Skills/Abilities:Active Florida 2-20 license and ability to be licensed in all 50 states required.
Education and/or Experience:Associate or bachelor's degree from a four-year college or university preferred; or two (2) to four (4) years Agency experience in Personal & Commercial Lines including homeowners and other lines; or equivalent combination of education and experience. 3-5 years' experience servicing or selling Property & Casualty Insurance Commercial policies. Previous call center experience a plus
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:Ability to work a rotating shift, with hours extending to 8:00pm ET.
While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Why join the Team Focus Insurance Group Team?
The Team Focus Insurance Group Difference:
- Medical, Dental, Vision, Life, Pet; Flexible Spending Account
- Competitive Salaries
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable Gift Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
This position is not able to be performed in California, Colorado, New York or Washington.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
Application Question(s):
- What are your salary expectations? Please do not disclose current salary.
- Do you have a quiet distraction free environment?
- Do you have an active P&C License?
- Do you have a minimum of 1-2 years working experience in Commercial Lines underwriting?
Work Location: Hybrid remote in Clewiston, FL 33440