Join Our Team as a Customer Service at Z Blinds!
Are you a customer service professional with a knack for project management? Z Blinds is on the lookout for top-tier talent to join our team in a full-time role that promises both challenge and reward. We offer competitive wages and a strong incentive program for high performers.
Key Responsibilities:
- Customer Experience Management: Oversee all stages of the customer journey post-sale, including scheduling installations, identifying necessary repairs, and managing the warranty process.
- Task Coordination: Efficiently juggle multiple tasks while maintaining clear and effective communication with colleagues, customers, and clients.
- Shipping and Receiving Coordination: Work closely with the shipping and receiving departments to ensure seamless customer success.
- Record Maintenance: Keep accurate and up-to-date records of client orders, inventory, and work orders.
- Customer Experience Excellence: Deliver the best customer experience in the Central Valley to both our in-home and commercial customers.
Qualifications:
- Education: Associate's Degree or equivalent experience.
- Experience: Minimum of 2 years in customer service.
- Technical Skills: Proficiency in Windows, Microsoft Outlook, Microsoft Word, and Microsoft Excel.
- Communication Skills: Excellent verbal and written communication skills (samples will be requested).
- Attention to Detail: Acute attention to detail is essential.
- Organizational Skills: Strong organizational and planning skills with the ability to multitask.
- Team Collaboration: Ability to work positively, professionally, and productively with team members.
Benefits:
- 401(k) Plan
- Employee Discounts
- Health Insurance
Business Hours:
- Monday to Friday: 9 AM to 6 PM
- Saturday: 10 AM to 2 PM (alternating)
If you are excited about becoming a part of a team that truly values your skills and contributions, we invite you to submit your resume and a concise cover letter highlighting your relevant experience through our careers page at Z Blinds Careers. We eagerly anticipate reviewing your application and the possibility of welcoming you into the Z Blinds family!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
Ability to Commute:
- Fresno, CA 93721 (Preferred)
Ability to Relocate:
- Fresno, CA 93721: Relocate before starting work (Preferred)
Work Location: In person