Responsibilities:
- Make outbound calls to customers to provide assistance and resolve issues
- Analyze customer needs and provide appropriate solutions
- Maintain accurate and detailed records of customer interactions
- Collaborate with other team members to ensure excellent customer service
- Stay up-to-date on product knowledge and industry trends
Requirements:
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software applications
At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building positive relationships. We offer competitive compensation and opportunities for growth within the company. If you are a motivated individual with a passion for helping others, we would love to hear from you.
Please note that this position may require occasional evening or weekend shifts based on business needs.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person