Essential Job Functions
· Heavy customer/carrier interaction and communication daily via phone and/or email
· Utilize TMS technology to build and execute truckload, LTL, and hotshot movements for clients.
· Provide support for customer Track & Trace/POD inquiries.
· Resolve and track customer complaints and issues.
· Provide data interpretation and cleansing as required.
· Extensive use of email technology to sort, respond, assign, and action emails as required.
· Monitor loads for exception and manage exceptions to closure.
· Provide support to the carrier billing process & work to through any discrepancies.
· Provide decision support for exception management during afterhours via page as needed.
· Route and tender shipments using enabling technologies and business processes to ensure maximum value to customers and Crane, as required.
· Utilize methods and procedures to achieve process compliance and organization goals.
· Provide feedback and recommendations to drive continuous improvement at account and operational level.
· Maintain high level of customer service to both internal and external customers.
· Provide data interpretation and cleansing as required.
· Work cross-functionally between departments (engineering, analytics and execution)
· Other duties as assigned.
Other Skills & Abilities
· Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options.
· Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar.
Physical Requirements
· Talking, hearing and using hands to operate computer equipment.
· Vision abilities required by this job include close vision and the ability to adjust focus.
· May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.
Education & Experience
· 1 years of experience working in the logistics industry required.
· 2-5 years of experience working in the logistics industry preferred.
· Bachelor's degree in Transportation, Logistics, or Business Administration preferred.
· Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence.
· Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required.
· Experience using analytical and judgment skills to solve problem.
Join our team as a Transportation Coordinator and play a vital role in ensuring the smooth operation of our transportation activities. As a Transportation Coordinator, you will be responsible for coordinating dispatching, managing vendors, optimizing materials management, and ensuring efficient order fulfillment. If you have a strong attention to detail, excellent organizational skills, and thrive in a fast-paced environment, we want to hear from you!
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $62,500.00 - $67,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Transportation management: 1 year (Preferred)
Work Location: Hybrid remote in Houston, TX 77073