Position Overview:
Platinum Seniors Care invites applications for a Healthcare Administrative Assistant to join our team on a casual, as-needed basis. The Healthcare Administrative Assistant acts as the initial point of contact for patients and the general public. He/she supports the Agency by answering phones, booking appointments and providing a wide range of administrative activities.
Duties & Responsibilities:
- Welcome visitors and answer and phone calls
- Respond to requests from the public, external collaborators and other contacts in an efficient and pleasant manner.
- Transcribe, compose, edit, upload, file and/or process medical correspondence and reports.
- Complete all appropriate requisitions and paperwork.
- Utilize clinical management information systems including booking and billing as well as report functions.
- Address billings and payroll submissions and reconciliations.
- Perform other administrative duties including maintaining equipment and office supplies, photocopying, filing, faxing, printing, distributing mail, arranging for courier services.
- Produce high quality documents such as correspondence, reports, presentations, briefing notes, spreadsheets, etc.Organize and coordinate workshops and any patient required education initiatives.
- Other duties as assigned
Qualifications:
- One year of experience in a primary health care environment,
- Excellent customer service skills.
- Advanced skills in clinical management software, MS Office and other relevant software applications.
- Understanding and ability to use medical terminology.
- Compassionate sensitivity to patient needs and confidentiality/privacy.
- Problem-solving skills, ability to use sound judgment.
- Interpersonal skills, diplomacy and discretion, excellent telephone manner.
- Excellent oral and written communication skills.
- Ability to manage multiple deadlines, prioritize and work well under tight timelines or changes in priorities.
- Organization and administration skills, accurate and detail oriented.