JOB DUTIES
Under the direction of the appropriate manager (Director, Ambulatory Administrator, or Office Manager), supervises and coordinates the day-to-day clinic activities and personnel issues for the front office staff. Acts as a liaison with staff, departments/practices and patients.
Essential Functions
- With guidance from immediate manager, assists with personnel and payroll functions for assigned personnel including, but not limited to participating in the hiring process, training process and continuous coaching and feedback for the staff in relation to their performance.
- Implements office procedures and coordinates appropriate front office support in conjunction with the planned activities of the ambulatory setting including, but not limited to: schedule maintenance, registration of patients, medical record maintenance/review, referral system, managed care programs, fee collection and appointment/discharge process.
- Ensures appropriate budgetary standards are implemented and maintained for labor and supply monitoring for front office/Patient Access Center.
- Ensures compliance of regulatory and organizational policies and procedures, and recommends changes in the department policies and procedures as identified.
- Implements and monitors managed care referral process to ensure accurate and consistent appointment process, results maintenance and authorizations for specialty appointments.
- Provides a standard of excellence as it relates to customer service for patients, staff members, and other customers.
- Participates in performance improvement projects.
- Participates as an active care team member in the coordination of patient care.
- Performs all CSR functions.
- All other duties as assigned
Temperament
Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others.
Skills, Knowledge, Abilities
- Working knowledge of HMOs, Medicare, Medicaid, PPO and third party payers.
- Demonstrated ability to be fair minded and objective.
- Ability to organize and prioritize assignments to work independently as well as a collaborative team member.
- Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.
- Working knowledge of patient billing including CPT4 and ICD-10 coding, medical terminology and various payer classes.
- Ability to communicate effectively and courteously, both orally and in writing.
- Basic computer literacy and arithmetic skills.
- Thorough knowledge of clinical support functions including, but not limited to registration, scheduling, insurance coordination of benefits, managed care and collections.
Experience Requirements
Length of Experience - Type of Experience - Required/Preferred
2 years -Working as a Customer Service Representative in physician office -required
2 years - Working knowledge of Insurance Plans, to include Medicare, Medicaid, HMOs and other 3rdparty payors - required
Education Requirements
Degree/Diploma Obtained -Required/Preferred
High School Diploma - required
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer Service Representative: 2 years (Required)
- 3rd Party Payors: 2 years (Required)
Ability to Relocate:
- Jacksonville, FL 32209: Relocate before starting work (Required)
Work Location: In person