Introduction:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
**Fully Remote**
The Director of Account Management is responsible for the oversight of Specialty’s client relationships for all lines of business. This position should work closely with each industry sector leader and their respective client teams to ensure appropriate staffing for each client account; client satisfaction; continuity and consistency in account servicing, consistent with GB Specialty’s best practices and account stewardship and renewal.
How you'll make an impact:
- Builds and manages business relationships with clients & vendors.
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Makes demonstrated effort to interact with all clients, including in-person visits for the largest revenue accounts, where possible, and on a recurring basis to ensure satisfaction with company service and results against client goals Proactively supports team members in managing client service issues and keeps senior management apprised of the same.
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Ensures team members identify key individuals within client organizations for client, program and company success
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Understands client goals and ensures a service plan with necessary staffing is in place for each client, consistent with GB Specialty best practices
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Coordinates annual Stewardship Reports are generated, where applicable, and coordinates the renewal process for each client
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Coordinates with segment leaders in maintaining and projecting adequate staffing.
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When necessary, makes business case to add new staff by analyzing claim data, revenue and overall business need.
- In partnership with business unit leaders, compliance, quality, claims intake, administrative team and the director of education/quality, establishes policies and procedures for all claims employees to assure that prompt, accurate and equitable service is provided to all clients and business partners.
- Monitors, tracks and reviews all client claim data at time of contract renewal. Ensures that renewal proposals are timely performed and vetted with senior management.
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Oversees and manages GB Specialty’s Client Service Management Team, which includes ultimate responsibility for ensuring all outside claim reporting processes are maintained and followed across the organization.
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Assists with initial client onboarding by interacting with claim professional, client lead, Director of Compliance, Director of Account Management and Business Leader.
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Oversees Account Management team’s tracking of client insurance coverage, carrier reporting, change in client personnel, etc.
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Conducts frequent and unannounced file and account reviews.
About you:
Required:
- Bachelor's degree and 7 years related experience required. Excellent knowledge of the insurance brokerage business.
Preferred:
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Specialty Lines Claims experience
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Healthcare/Medical Malpractice claims experience
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Client Services or Account Management experience
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Insurance/Claims experience a must
#LI-SR1
Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
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Life and accident insurance
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401(K) and Roth options
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Tax-advantaged accounts (HSA, FSA)
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Educational expense reimbursement
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Paid parental leave
Other benefits include:
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Digital mental health services (Talkspace)
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Flexible work hours (availability varies by office and job function)
- Training programs
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Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
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Charitable matching gift program
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And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.