Job Title: Desktop Support Technician
Location: Toledo, OH
Duration: Contract
Job Description:
- Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk
- Supporting new user onboarding by deploying new PC and then collecting old PC’s during offboarding
- Escalate incidents with accurate documentation to suitable technician, when required.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Coordinating with vendor for any hardware/software issues
- Assisting team on PC LCM project to deploy new PC’s by doing apps and data migration.
- Supporting sales user via Call
- Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor.
- Packing/Unpacking of PC’s received from vendor or from different site
- Returning end of lease PC’s back to the lessor
- Creating/updating knowledge base articles for any new issues
- Provide suggestions for continuous improvement
Job Type: Contract
Work Location: In person