Job Description
Summary:
Join a team of leaders in one of Michigan's best kept secrets! At Double JJ Resort our guests can explore miles of scenic trails on horseback, experience the thrill of our 60,000 sq. ft. indoor water park and enjoy the challenge at both of our 18-hole championship golf courses where the lush greens meet fresh water. Our guests stay in rustic suites, cabins, condos, log homes or at our campground! The Double JJ has the perfect mix of activities to entertain anyone who visits, and our retail team is there at every corner of their adventure. Enjoy helping our guests escape everyday life at Double JJ Resort!
Our Front Desk Agents are the face of the resort: they’re customer service oriented and guest-savvy, dedicated to our team and guests. As a Front Desk Agent you will enjoy the opportunity to train with the Director of Front Office Operations to develop outstanding hospitality skills, deliver exceptional and consistent guest experiences, and positively impact growth and travel reviews across Double JJ Resort.
We currently have 2nd & 3rd Shift Positions Available!
Responsibilities:
- Maintain the frontier spirit with a positive attitude and overall cheerful demeanor at all times.
- Share knowledge of all areas of the resort.
- Understanding of all standard operating procedures for assigned areas.
- Check guests in and out of their rooms and complete appropriate paperwork.
- Be able to access, read, and accurately input information using a moderately complex computer system.
- Be able to establish and maintain effective working relationships with other staff, management, and guests.
- All other duties as assigned.
Qualifications:
- Proof of legal ability to work within the United States of America.
- Basic mathematical skills (addition, subtraction, multiplication, and division)
- Basic computer skills using Microsoft Office programs.
- Cash handling experience.
- A genuine, outgoing personality.
- Excellent written and verbal communication skills.
- Be available to work holidays, weekends, and evenings.
- Able to sit and stand for long periods of time.
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
Work setting:
Application Question(s):
- Are you at least 18 years old?
Experience:
- Hotel experience: 1 year (Preferred)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Ability to Commute:
- Rothbury, MI 49452 (Required)
Work Location: In person