The Rosen JCC is looking for a responsible individual who is interested in becoming a member of our Welcome Center Team. The Welcome Center is the entrance to the building, where JCC Members, Staff, children, and program participants come into and exit the building. The Welcome Center Staff are our first interface with the community. Most importantly, the Welcome Center team helps to protect everyone by implementing and enforcing all established safety policies and procedures.
Part-Time: 17-30 Hours/Week and Weekends
Position Overview:
You are a key person in providing front line customer service to our members and potential members, upholding the Rosen JCC Mission and Core Values, and generating membership sales.
General Responsibilities:
- Sales, processing member applications
- Serve as key staff person to conduct tours with prospective members, which includes a sales component to convert visitors into members.
- Assist with daily retention calls, renewals, and documentation of member requests.
- Providing front line security by greeting members, ensuring all scans are valid, guests are checked in properly and all entering members are directed to the correct areas.
- Answering phones, transferring calls, and taking and disseminating messages
- Quick and accurate data entry of all program registrations and receipts
- Accurately maintaining records and balancing of all monies received and disbursed.
- Supporting staff by cross selling programs, answering questions, and running rosters
- Being a liaison between membership and staff
Minimum Qualifications/Experience:
- Customer Service/Sales Experience
- High School Diploma
- Basic Math Skills
- Computer Experience
Requirements:
· Must be dependable and prompt for shifts and possess an excellent and strong work ethic.
· Able to accept guidance and supervision during the work shift.
· Must complete fingerprinting and background check.
· Reliable transportation.
· Must be available to work shift hours that include evenings and weekends and some holidays.
· Must be able to lift up to 30 pounds, bending, stooping, crouching, reaching, sitting, standing.
· Exceptional customer service skills.
· Multi-task, work independently and team player
Preferred Qualifications:
- Multilingual
- Tech Savvy
- Weekend availability
- Night availability
Who we are:
We are a Jewish Community Center that promotes Jewish values but is not Jewish exclusive. We accept people from all backgrounds for our preschool, aftercare, Fitness Center, and Event Center. As an employee, you will receive complimentary access to our Fitness Center and Gymnasium as well as, discounts on events we hold here at the J!
If the above information sounds good to you, please apply with your resume. If you've applied to this position before, we encourage you to apply again.
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 30 per week
Benefits:
Schedule:
- Night shift
- Weekends as needed
Ability to Relocate:
- Orlando, FL 32836: Relocate before starting work (Preferred)
Work Location: In person