Patient Advocate Representative
Are you a compassionate individual with a knack for helping others? Join our dynamic healthcare eligibility company as a Patient Advocate! We are looking for highly motivated and nurturing candidates to assist hospital patients in navigating eligibility programs. If you have excellent communication skills and thrive in a fast-paced environment, we want to hear from you!
Preferred candidates should have 1-2 years of experience with federal, state, and/or county medical programs and basic medical terminology. This exciting opportunity offers competitive pay and benefits. Bilingual (Spanish) speakers are a plus, but not required.
What You'll Do
- Ensure compliance with all state and federal HIPAA regulations.
- Champion patients’ needs in securing government services.
- Screen and assist patients through various program application processes until
determination is obtained.
- Assist in completing, collecting, and submitting applicable program
applications/forms.
- Conduct home and field visits as needed.
- Collaborate with external government agencies.
- Demonstrate strong written and verbal communication skills.
- Provide top-notch customer service to patients, hospital staff, agency workers,
management, and coworkers.
- Stay self-motivated, dependable, and adaptable in a dynamic environment.
- Participate in ongoing training and development.
Bonus Points For
- Previous Medicaid eligibility experience
- Experience in a medical office or hospital settings
- Insurance verification experience
- Familiarity with hospital systems like EPIC, Cerner, or Citrix
What You Need
- High school diploma or GED (some college preferred)
- 1+ years of hospital experience
- Experience with state and federal programs
- Valid driver’s license
- Ability to lift at least 25 pounds
- Reliable transportation and proof of insurance
- Ability to pass a background check and drug screening
- Minimum 2 years of customer service experience, preferably in healthcare or a
similar industry
- Basic office equipment proficiency (phone, fax, computer, email)
- Typing speed of at least 30 words per minute
- Bilingual (Spanish) is a plus
Why Join Us
- We value and support our employees with comprehensive health, dental, and vision
insurance.
- Plan for your future with our 401k option
- Paid holidays
- Work in a friendly and inclusive environment where your contributions make a real difference