Summary
Take orders, retrieve and serve alcoholic, non-alcoholic beverages and meals to guest, courteously and efficiently according to hotel standards, ensures the maintenance and upkeep of pool & beach area.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist guests courteously and efficiently according to hotel, and Leading Hotels of the World standards.
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Ensures that work station is clean at all the times.
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Keep chairs and tables clean and clear of debris.
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Take customer food and beverage orders
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Extensive knowledge of food and beverage in order to service and up sell our product, including liquors and cocktails.
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Set up side station.
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Ensure that all silver and glasses are wiped and spotless.
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Mark tickets appropriately to food orders
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Enter all sales in POS system without errors. Double check list of items before "sending".
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Make sure that all product served are accounted for on the final bill before presenting it.
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Ensure that food is delivered in a timely manner.
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Verify guest satisfaction with each table.
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Anticipate guest needs.
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Attend all food and beverage training classes and departmental meetings.
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Wish each and every guest a warm farewell and thank them for coming.
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At the end of the shift deliver all checks and report to the appropriate place according to rules.
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Adhere to all the opening and closing duties.
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Adhere to all cash handling policies.
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Attend daily pre shift/communication meeting
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Generate a good atmosphere
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Make sure all pool and beach furniture is neatly arranged and cleaned as well.
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Bring all necessary towels out to the pool area and place them neatly on the towel table with ends facing the bar and colors coordinated. Towels are to be placed neatly on the towel stand.
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Adhere to towel card standard operating procedures.
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Provide guests with towel and chair service.
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Check all trash bins and empty towel bins.
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Open all umbrellas, clean table tops, and wipe off all chairs.
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Any other duties assigned by Supervisor. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
EDUCATION / EXPERIENCE
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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High School diploma or general education degree.
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Previous food service experience helpful.
REQUIREMENTS
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Physical demands
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While performing the duties of this job, the team member is frequently required to sit, stand, walk, talk and hear.
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Ability to lift at least 80 pounds.
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Communication
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Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
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Must read, write and speak the English language fluently.
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Able to use computerized Micros system.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that team member must be able to handle to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.
Noise level in the work environment is usually moderate.