Women's Health Connecticut is seeking an Appointment Scheduler to support our fast-paced OB/GYN office in West Hartford!
Position: Appointment Scheduler
Location: Greater Hartford Women's Health Associates
Address: 345 North Main Street, Suite 201. West Hartford, CT 06117
Hours/Schedule: Monday- Friday
Employment type: Full-time, 40 hrs per week
Position Summary: The Appointment Scheduler position with Greater Hartford Women's Health Associates is an essential role to both the front and back office teams. This position schedules in-office patient appointments for both the OB and GYN Providers by phone, in-person and through electronic messaging. This is a great job opportunity for those who love to strongly interact with patients and have a strong attention to detail.
Responsibilities:
- Answer incoming calls and schedule appointments for patients
- Provide excellent customer service by addressing patient inquiries and concerns
- Maintain accurate and updated patient records in the appointment system
- Coordinate with medical staff to ensure smooth scheduling and efficient patient flow
- Follow established protocols for handling emergency calls and directing patients to the appropriate resources
Experience:
- Previous experience front desk/receptionist role, preferably in a healthcare setting.
- Familiarity with phone systems and appointment scheduling software.
- Previous EMR experience, is a plus.
- Strong communication skills, both verbal and written.
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional in high-pressure situations, such as emergencies.
Job Type: Full-time
Pay: $16.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Multi-line phone systems: 1 year (Preferred)
Ability to Relocate:
- West Hartford, CT 06117: Relocate before starting work (Required)
Work Location: In person