Full Job Description
We are actively seeking a full-time Field Service Technician based out of our office in Boulder! This person will travel (up to 75%) on an alternating weekly basis to customer locations, in and out of state, to assist in the installation of our product while providing solid customer service and troubleshooting issues.
Here’s who we are…
Metron-Farnier is an established company based in Boulder, CO that is continuing to grow rapidly. The company manufactures and sells smart water metering technology and machine-to-cloud communication devices to cities, water utilities and property management companies. Our products are state-of-the-art, and we are continuously developing the next generation of solutions.
The position…
Metron-Farnier, is looking for individuals eager to work and learn about water meter and installation projects. This position will report to the Field Services Manager and is based in Boulder, Colorado. The position will include multiple roles with a high amount of travel. The primary focus will be on field repairs, installations and other service work. When not in the field and customer locations, a warehouse production role would be assumed in our Boulder, CO location.
The right person will be responsible for traveling to job sites to install equipment, troubleshoot problems as needed, and clean up the job after completion. We are looking for motivated individuals with a great attitude who are willing to learn and accept direction, have an attention to detail and take attendance seriously. The position will travel to customer sites to provide a variety of product support while contributing to customer satisfaction through improved system performance. This is a year-round position and will work throughout the nation in all seasons.
The top job duties will include:
- Train and demonstrate full understanding of company’s products: Registers, water meters, gateways, software.
- Field work will include the following:
- Maintenance of meters, registers, antennas, and gateway products
- Meter and register replacements
- Meter and register installations (pilots and change out projects)
- Gateway replacements
- Troubleshooting (antennas, register configuration, etc.)
- Customer training
- Document all field work using methods prescribed by field service manager and lead.
- Professional, courteous attitude while working with customers
- Follow all safety regulations
- When not on a field assignment work will be assigned to one of the production areas.
- Field techs will be expected to operate and maintain the meter test benches when in the facility.
- If needed, support the customer service and sales teams
- Other duties as assigned.
Here is what we need…
- Technical aptitude to learn our products including Windows and cloud-based software
- Follow all directions and training of the field services manager and lead.
- Regularly lift and/or move 50 lbs.
- Must be willing and able to install and/or service water meters in pits, crawl spaces and under mobile homes.
- Maintain assigned computer and equipment in good working order. Store the equipment in the designated area when in the facility.
- Maintain assigned tool set in good working order and prepare required materials before each trip. Store the equipment in the designated area when in the facility.
- Ability and willingness to travel to customer locations to perform scheduled work and installation of products
- Travel up 75% monthly, per diem and expenses paid.
Here are the skills, experience, and education we are seeking…
- High school diploma or equivalent required
- Ability to effectively communicate (oral and written)
- Experience with high volume, fast paced production/warehouse environments
- Intermediate computer and worksheet skills
- Ability to manage multiple tasks effectively
- Ability to work unsupervised while travelling and meet deadlines
- Knowledge of trade specific tools for installations and correct use of equipment is preferred.
- Strong attention to detail
- Previous experience working in the construction or similar industry a plus but not required.
- Ability to work in outdoor environments in a variety of terrains
- Ability to travel between job sites both in and out of state.
This is a full-time position with a full breadth of benefits following an initial evaluation period. Some flexible work hours will be required. Up to 75% travel may be required. However, the scheduling practice intends for alternating weeks of travel vs. in facility time and most weekends at home. T-shirts and jackets provided. Hourly wage is $22/hour plus incentive while in the field. The preferred candidate will be within a reasonable commutable distance to our Boulder warehouse location.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
- Year round work
Work setting:
- In-person
- Outdoor work
- Warehouse
Application Question(s):
- You understand that this position will travel up to 75% of the time?
- You understand that when not traveling you will be assigned warehouse and production tasks in Boulder, CO?
- This job is based out of Boulder, CO and the position will be required to be on-site in Boulder when not traveling to customer location for field assignment. Will you be able to regularly and reliably be on-site when not in the field?
Experience:
- Mechanical knowledge: 1 year (Required)
- basic repair: 1 year (Preferred)
- Construction plumbing: 1 year (Preferred)
Ability to Commute:
- Boulder, CO 80301 (Required)
Ability to Relocate:
- Boulder, CO 80301: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person