Career Description:
The Client Service Representative will play a vital role in establishing and maintaining a productive relationship between the company and prospective clients when receiving calls internationally and emails from prospects.
Serve as a link between clients and upper management; the client service representative communicates with clients and assists them daily, in person and over the phone mainly; assist in financial transactions, service and meeting set-ups, tracking their orders and other tasks in response to the client's needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Convey RAVA container parts, container products and container services to our existing & potential new customer base (will train)
· Consistently reinforce the value of our products, develop customized solutions and market available promotions to deliver exceptional service in every conversation
· Handle business transactions including new customer account activation internationally
· Offer alternative solutions where appropriate, to retain high level of customer satisfaction
· Achieve growth and sales goals by successfully maximizing time & self-performance; proactively reach out to prospective clients of containers
· Build and promote strong, long-lasting client relationships by partnering with them and understanding their needs globally
· Efficiently follow-up on new leads and referrals within 24 hours of receiving their call or email.
· Support inbound customer inquiries, including billing & resolution support collaboratively as a team
· Assist with training new employees in locations we birth
· Assist in other duties as assign that support the overarching values & goals of RAVA
EDUCATION AND/OR EXPERIENCE
· Comfortable multi-tasking and prioritizing tasks without guidance
· Excellent interpersonal skills
· Ability to work in a fast pace environment
· Punctual with strong attendance history
COMPUTER SKILLS
Proficient in Microsoft Office & Quickbooks.
LANGUAGE SKILLS
Bi-lingual excellent written, verbal and interpersonal communication skills a plus
OTHER
- Strong client/customer service focus.
- Ability to interact well with others and work within a team oriented environment.
- Willing and able to adjust to multiple demands, shifting priorities, and demonstrate flexibility in the field.
- Detailed oriented with strong organizational and prioritization skills.
- Solution oriented
- Passionate about assisting customers
·
Operational Hours
Monday – Friday 8am-5pm
Our team members enjoy:
Paid training
Ongoing incentives and awards
Leadership development
Promote from within environment'
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Work Remotely
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Work Location: In person