Feed More collects, prepares and distributes food to neighbors in need. With a service area that stretches across 34 cities and counties, our comprehensive programs and Agency Network are dedicated to providing our communities with access to quality food and healthy meals year-round.
With the help of over 100 employees, close to 300 members of Feed More’s Agency Network and around 200 volunteers a day, Feed More is able to carry out its mission of fighting hunger throughout Central Virginia. Feed More is a proud member of Feeding America and Meals on Wheels America.
At Feed More, we want everyone to have a seat at the table. We envision our table as a lively gathering of wonderfully, unique individuals where differences are encouraged and appreciated. And, of course, our table is full of good, nutritious food.
Our Diversity, Equity, and Inclusion policy is both the right thing to do, and a compelling business rationale. Feed More recognizes its talented and diverse workforce as a key competitive advantage and our business success reflects the quality and skill of our people. That’s why Feed More is committed to seeking out and retaining the finest talent.
We’re looking for: The Customer Service and Allocations Manager will analyze inbound inventory and allocate product to programs based on needs, priorities, nutritional requirements, and capacities. Serving as the primary liaison for agency and program ordering, this position manages and ensures a seamless relationship between operations and customer service. This role will be the process owner of Agency Express, our online ordering tool. Additionally, this role will be responsible for capturing and reporting metrics on agency ordering and inventory turnover, maintaining spreadsheets, and providing data as requested. This position will support the Director of Operations as needed.
Department: Operations
Reports To: Director of Operations
FLSA Status: Full-time, Salaried, Exempt
Supervisory Responsibilities: None
Budgetary Responsibilities: Shared Maintenance & PASS revenue support
What you’ll do:
· Responsible for marketing product to member agencies, inventory reporting, and data entry of product orders.
· Works in cooperation with Agency Relations and Distribution Operations teams to address any service-related issues. Enforces product restrictions and agency ordering rules.
· Builds a rapport with Agency representatives and volunteers, identifying opportunities and improvements for service initiatives, staying abreast of product needs, and communicating shortages or alternatives for distribution. Assist agencies in making the best use of available product.
· Communicates with Food Sourcing and Distribution Warehouse teams to coordinate product needs, packaging and sizing preferences for agencies, and costing information when available.
· Provides excellent customer service to all agencies, volunteers, and staff while maintaining a high level of good stewardship.
· Process owner for any agency issues, including managing daily issues spreadsheet and coordinating communication between Agency Relations and Operations teams to resolve issues.
· Responsible for product allocation to programs based on needs, priorities, nutritional requirements, and capacities.
· Develop effective channels of communication with supervisors, peers, and other staff throughout the company.
· Seek continuous personal growth and development through the application of on-the-job training, outside seminars, and attending ongoing corporate training opportunities.
· Process owner of Agency Express, including creating monthly appointment matrix, training new agencies, troubleshooting issues, processing all web orders, and staying abreast of system updates.
· Capture and report metrics on agency ordering, inventory turns, and other data requests as needed.
· Work with Inventory Control Manager to manage inventory turnover in Richmond, South Hill, and Agency Shopping Floor. Ensuring product availability is equitable among all warehouses and product is distributed in a timely manner: quarterly turnover rate for dry product and bi-weekly turnover for fresh, refrigerated, and frozen product.
Must have:
Associate degree (preferred) or at least five years of work experience managing inventory in a distribution or retail environment or a combination of education and experience that will provide the required knowledge, skills, and abilities
- Must have strong database management skills
- Must have knowledge about ERP or inventory management systems, Microsoft NAV (CERES) preferred
- Must have a working knowledge of the inventory purchasing function and data processing
- Must have knowledge of distribution center operations, processes, and procedures
- Familiar with pallet jack, forklift, and other warehouse related equipment
- Ability to work under different environmental hot and cold conditions
- Strong interpersonal skills, good time management skills, and strong oral and written communication skills
- Strong organizational skills, ability to multi-task, and the ability to prioritize multiple tasks and work under deadlines; show initiative and flexibility
- Must be able to perform in a manner consistent with company vision and operating principles.
- Must have the ability to interact effectively with individuals of diverse backgrounds, experiences, and personalities
- Must be able to meet crises calmly, show attention to detail and accuracy, and have the ability to work with a minimum of supervision
- Must have the ability to lead Continuous Improvement teams to drive discussions around pain points
- Must be able to lift and carry objects weighing up to 50 pounds; must be able to stand for extended periods of time
- Must be proficient in Microsoft Excel, Word, and Outlook.
- Must have a flexible schedule to accommodate corporate needs. Must be able to work a variety of shifts, some weekend and evening shifts.
Ideally, will have:
- 5 - 7 years of food distribution experience.
- Food safety experience
- Strong customer service expertise
- Knowledge of Food Bank programs and the mission of Food Banks
Company Benefits: In addition to competitive wages, we’re proud to offer full-time employees comprehensive medical, dental, and vision benefits, 401K, generous paid time off, 10 paid holidays and more.
How to apply:
Interested candidates should submit their resume and cover letter
by July 12, 2024. We kindly request no phone inquiries.
Feed More, Inc. is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $57,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
Work Location: In person