About Us
Looking for a job that makes you smile? Join Pink Callers, where we're all about connecting callers with happiness! Join our team and spread joy one phone call at a time. Apply now!
*
Who You Are*
You are a dedicated and empathetic individual who loves helping others. With excellent communication skills and a passion for problem-solving, you thrive in a remote customer support role.
The Remote Customer Support Agent will be responsible for providing exceptional customer service to customers via phone, email, and chat. They will assist small home service businesses. They will handle their calls, emails, scheduling, invoicing and input data into whatever software/CRM that the business uses. The successful candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work independently. This role requires a high level of professionalism, patience, and empathy when dealing with customers. Prior experience in a customer support role and familiarity with CRM software is preferred.
DUTIES ASSOCIATED WITH THIS POSITION:
Answer all incoming business phone calls and classify every one.
Book and dispatch calls as required by your clients Scope of Work in Service Titan
Develop and maintain client’s online database
Communicate in a professional manner with internal and external customers
Working Hours available shifts:
M-F 5 pm - 1 am ( EST, CST, MST, PST)
Saturday-Sunday 8am-8pm EST, 8am-2pm EST, 2pm-8pm EST
Benefits:
Opportunity to learn and grow in a dynamic team
Work with a forward-thinking and innovative company
TECH REQUIREMENTS:
ServiceTitan experience 1+ years
Desktop or Laptop with webcam & speakers and a second monitor
Operation System must be Windows or Mac based
Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, & Android systems are NOT compatible
8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers and a second monitor
Supportable internet speeds and router easily accessible from your workspace
We know you will be eager to check the status of your application, what we ask from you is to allow our hiring team time to process all of the amazing candidates that apply, and* please do not call.* If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
- Employment Type: None
- Work Hours: 20 to 40 hours work
- Required Education: High school or equivalent
- Required Experience: None(2) years
Job Types: Full-time, Part-time