Job Title: Global Customer Service Representative
What’s in it for You!
- Competitive Salary: $21/hr DOE + bonus
- Type: Full-time, Direct Hire
- Shift: Varying shifts available
- Locations: Onsite the 1st 90-days, then hybrid available, Atlanta, GA 30338
- Benefits: Free snack & drinks onsite, employee events, 401k
- Room for Growth: promotions in 3 months
Requirements:
- 2+ years of call center experience
- 2+ years of customer service experience
About EliteHire Solutions:
EliteHire Solutions is a leading recruitment agency dedicated to connecting top talent with exceptional opportunities. We are currently seeking passionate and driven individuals for a Global Customer Service Representative role on behalf of our client, a major player in the live events industry. This is your chance to join a dynamic organization that values togetherness, trust, inclusion, and a winning culture.
Job Description:
As a Customer Service Representative, you will be the first point of contact for our client’s valued customers, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will work in a fast-paced environment where performance is celebrated and rewarded.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
- Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with cross-functional teams to improve processes and optimize the customer experience.
- Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.
Competencies:
- Customer Focus: Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction.
- Results Oriented: Driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results.
- Communication: Articulate and empathetic communicator who can convey information clearly and effectively across various channels.
- Problem Solving: Analytical thinker with the ability to identify issues, evaluate options, and implement effective solutions.
- Attention to Detail: Meticulous and thorough in handling customer inquiries and ensuring accuracy in all tasks.
- Time Management: Efficiently manages workload and prioritizes tasks to meet or exceed performance targets.
- Technical Aptitude: Ability to navigate through computer programs with ease.
- Judgment and Decision-making: Ability to exercise sound judgment in decision-making, consistently aligning actions with established company policies and procedures.
Position Type and Expected Hours of Work:
- This is a Full-Time position which may require weekend, holiday, daytime, and/or evening hours. Shift differentials (higher hourly rates) are available for applicable schedules. This role will require working in the office 3 days per week to ensure cross-functional collaboration.
Preferred Education and Experience:
- Proven experience in customer service or a related role (1+ years preferred)
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office and CRM software
- Ability to type a minimum of 23 words per minute
- Ability to multitask and prioritize in a fast-paced environment
- Experience working in a performance-driven culture is a plus
- Proficiency in the English language required, additional language proficiencies preferred
- Certification in customer service or relevant training programs is desirable
Join us in shaping the future of live events! Apply now to be part of a winning team where your efforts are recognized and rewarded.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Experience level:
Shift:
Work setting:
Experience:
- Call center: 2 years (Required)
- Customer service: 2 years (Required)
Ability to Commute:
- Atlanta, GA 30338 (Required)
Ability to Relocate:
- Atlanta, GA 30338: Relocate before starting work (Required)
Work Location: In person