You juggle multiple tasks like a magician. Your extraordinary people skills are matched only by your attention to detail, allowing you to coordinate and manage marketing of our services and client interactions. You want to make a genuine difference in people’s lives by helping our clients achieve their planning goals and attain greater peace of mind. You’re looking for an opportunity to work part-time with a growing law firm (with growth opportunity for full time) that sets the standard in business and estate planning. Finally, you value a satisfying work/life balance with unlimited opportunity for personal and professional growth.
If this sounds like you, we should talk. We are the Gordon Law Group and we are looking for a Client Experience Coordinator. As our Client Experience Coordinator, you will play a vital role in ensuring our clients receive the level of service they deserve and help our firm reach new heights.
While we know some people like to work from home, the nature of our profession requires most work to be done in office. Plus, we love to have our employees in the office for building the right culture that we can all create together.
Duties and Responsibilities
- Manage and coordinate marketing efforts for the firm
- Provide quality customer experience to meet and/or exceed client expectations
- Produce weekly and monthly reporting to supervisors
- Project identification strategy, management, and completion for department
- Client event planning and management
- Responsible for outgoing correspondence
- Responsible for creating, modifying and maintaining all internal forms
- Enter all relevant general information and meeting notes into the firm database
- Calendars all work and is responsible for meeting applicable deadlines and having all client documents prepared for clients to sign
- Meet with clients for appointments that do not require attorney supervision
- Navigate through client management software and tools
- Actively participates in required firm calls and meetings and provides weekly reporting
- Complete projects or tasks as requested by attorney within the time frame allotted
- Adhere to company established core values
Qualifications Required
Academic:
Associate Degree or a High School Diploma with 2 to 3 years Member/Client Services/Event Planning/Hospitality experience
Skills/Knowledge & Ability:
- Working knowledge of various marketing strategies – digital and analog
- Skilled at formatting and communicating effectively in writing as appropriate for the needs of the audience
- Highly developed time management, organizational and prioritization skills with the ability to multitask with clarity; facilitating several projects at the same time with the ability to monitor and assess one’s own performance
- Skilled at getting information from relevant sources by observation or research
- Professional level communication, interpersonal and relationship building skills. Able to listen (give full attention to what other people are saying), be empathetic, and influence other people orally or in writing. Creatively present and disseminate information and concepts in an effective manner.
- Remain current with ever-changing technology
Job Type: Part-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- Monday to Friday
Experience:
- Office: 3 years (Preferred)
Work Location: In person