Job Title: Transaction and Service Coordinator
Location: Atlanta, GA
Company Overview:
Ember Capital Group is a real estate solutions company headquartered in Atlanta, GA. Since 2019, we’ve been on a mission to revolutionize the home selling process by providing homeowners with a simple, transparent, and fee-free way to sell their home. Ember Capital Group is one of the nation’s fastest growing real estate companies, bringing simplicity and great service to what is traditionally a lengthy and complex transaction.
Position Overview:
The Transactions and Service Coordinator position is a very important part of our organization and provides our sellers with the most seamless real estate transaction through excellent customer service. This role requires great communication skills and organization, as well as being able to have the ability to deal with disgruntled and upset clients at times. This position is heavily focused on keeping communication flowing throughout all departments. The main focus for this position is for all of our sellers to have a direct point of contact that can keep them updated throughout the process of their transaction and have a point of contact that they can reach out to at any given time when needed.
Summary of Responsibilities:
- Be the point of communication for all sellers throughout every step of the process to provide a red-carpet, customer service experience.
- Reach out to sellers to send pictures of the properties as we get them in.
- Schedule any necessary inspections for properties, as needed from Dispo, with the sellers.
- Submit title orders to our Attorneys to start the transaction process.
- Maintain contact with the attorneys & make sure they have everything needed from the sellers to make sure the deal gets closed out in a timely manner. (ex. Seller Info Sheets, Payoff Forms, Probate Docs, etc.)
- Update the CRM with all notes and relevant information as well as “clean up” the CRM where needed.
- Travel to properties to assist in facilitating showings with buyers & sellers.
- Be the liaison between departments in the company.
- Keep up with all dates such as closing dates on contracts, DD expiration dates, EMD due dates, and inspections to make sure all deals are being worked efficiently & deadlines are being met.
- Reaching out to sellers to request closing extensions for deals as needed.
- Send out any necessary paperwork to sellers and/or buyers. (ex. Amendments, Extensions, Terminations, Addendums, etc.)
- Checking all contracts as they come in to see if there are any Special Stipulations that Dispo needs to be aware of and make notes on the CRM so the message is communicated throughout all departments.
- Maintain accurate records of closings, including but not limited to, all settlement statements and any signed paperwork for each transaction.
- Sign and notarize required paperwork as assigned to you by management.
- Other miscellaneous tasks, as assigned.
Requirements:
- You must have reliable transportation.
● Strong general computer skills in all Google products.
● Ability to work independently and prioritize multiple tasks and projects concurrently.
● Effective oral and written communication skills and an excellent customer service focus.
● Effective analytical and problem-solving skills are a MUST and by far the MOST IMPORTANT.
● Excellent organizational skills with a focus on detail and a high degree of accuracy.
● Minimum of 1 year of administrative experience is a plus.
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Benefits:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- We are looking for someone who is looking for a long-term opportunity in which they can grow with our company can you confirm you are looking for a long-term opportunity?
- If hired when is your ideal start date?
Experience:
- Real estate administrative: 1 year (Preferred)
Ability to Commute:
Work Location: In person