Job Title: Web Coordinator
Department: Marketing
Reports to: Web Experience Director
Status: Regular, full-time, exempt from overtime
Summary:
Oversee the day-to-day management of the Houston Symphony website and its ticketing integration with Tessitura, including user-facing content, ecommerce, and back-end maintenance.
Essential Job Functions
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With guidance from the Web Experience Director, manage, prioritize, and complete website updates based on cross-departmental projects, requests, and objectives with support from the Marketing Department
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Oversee maintenance including liaising with outside web vendors and internal IT department to coordinate on and conduct regular back-end updates as well as troubleshoot any technical malfunctions
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Collaborate with colleagues, predominantly Ticketing Database Manager, to ensure that website ecommerce reflects intended product descriptions, pricing, and purchase functionality
- Work across departments to make website content updates including building out new pages and updating and ensuring accuracy on existing pages
- Create and maintain landing pages used for campaigns
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Collaborate with the Web Experience Director to optimize pages for mobile-first and multi-device accessibility.
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Work with the Marketing Director and Web Experience Director to conduct A/B testing on webpages to test campaign performance and optimize web experience.
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Monitor and administer web analytics dashboards, primarily GA4, Google Looker Studio, GTM while pointing out key areas of importance and proactively addressing needed improvements or investigating anomalies.
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Collaborate with the artistic/operations department to manage the weekly livestream setup. Maintain livestream metrics for subscription concerts on an ongoing basis.
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Crosstrain and backup marketing colleagues on email and social media marketing tasks as needed.
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Work concert duty as required by the marketing and communications team (approximately once a month, involving evening/weekend hours)
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Perform additional duties as required by the Houston Symphony Society
Qualifications:
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High School Diploma / GED
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Minimum of 2 years’ relevant experience
- Software
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Required:
- CSM (WordPress Preferred)
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HTML
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GA4
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Basic knowledge of hosting (WP Engine)
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Desired:
- CSS
- GTM, GSC
- Adobe
- Tessitura / TNEW
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Experience working with Advanced Custom Fields (ACF) is a plus.
- Demonstrates strong problem-solving skills.
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Exceptional communication skills and strong attention to detail
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Strong team player; comfortable working cross function
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Data Driven
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Passion for web, UX, ID and demand generation. Interest in or experience with music a plus