Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.
Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.
For additional information about Bedrock, please visit bedrockdetroit.com or engage with us on Facebook, Instagram, Twitter and LinkedIn.
The Team Leader, Environmental Services leads, oversees, trains, and audits the work of Environmental Technicians. This position ensures that environmental services are completed and done so cost-effectively and efficiently. This includes maintaining accountability for the proper allocation of environmental services employees and resources to related areas. The Environmental Services Team Leader mentors and guides employees in their current role, focuses on professional growth, and provides consistent and continuous input regarding employee performance. Communicates, collaborates, and acts as a resource to all applicable stakeholders regarding environmental care issues.
Provides direct oversight to Environmental Services Technicians in the day-to-day operations of maintaining the cleanliness, maintenance, and safety of our environment
Maintains an environment that is sanitary, aesthetically sound, and in an orderly condition according to Bedrock standards
Effectively manages and deploys human resources in the day-to-day operations according to business needs, ensuring appropriate coverage levels
Regularly reviews work and staffing schedules with Environmental Services Leadership to ensure proper staffing levels are in place
Regularly audits Technicians' performance using identified audit processes and established metrics
Regularly reviews Technicians’ audit scores to identify training and development and coaching opportunities
Records and maintains individual team member quality audit summary records
Facilitates 1:1 sessions with direct reports, providing support and coaching for identified opportunities
Coaches direct reports to ensure they are exemplifying the company’s core values in terms of performance, culture, customer service, attitude, and professionalism
Prepares and delivers mid-year and annual performance reviews to direct reports
Works with HR/TRS (Human Resources/Team Relations Specialists) business partners to address performance issues, delivering the appropriate disciplinary action, including follow-up
Conducts regular building – interior and exterior – audit walks, reviewing conditions to evaluate operational needs and opportunities for improvement and/or correction
Partners with the building-specific 3rd-Party janitorial supervisors for monthly building audit walks
Regularly audits and maintains inventory of building-specific janitorial equipment, including oversight of maintenance issues
Manages janitorial supply levels, including the ordering, for the assigned portfolio, ensuring stock levels are appropriately on-hand at all times
Manages the janitorial supply spend to budget, including providing monthly variance reports
Regularly creates and maintains spreadsheets, including input of data, providing the most up-to-date data and information relative to the assigned portfolio
Monitors and approves timesheets and time-off requests for direct reports
Partners with Property Management teams within the assignment portfolio, including facilitating regularly scheduled touch-bases to review quality audits, projects, opportunities, building activities, protocols, work force planning, etc.
Partners with Property Management monthly to confirm the buildings' cleanable square footage for 3rd-Party janitorial
Supports training opportunities for the Environmental Technicians, including best practices, new or revised processes and protocols, health & safety guidelines, and training on specialized equipment
Identifies, facilitates, and supports Journey sessions to address team member opportunities for professional growth and development
Ensures Technicians are using approved cleaning products and tools/equipment and protocols, including PPE (Personal Protection Equipment)
Proactively initiates vetting process for process improvement opportunities, including providing the supporting business case and potential efficiencies and cost implications
Leads and supports global team initiatives, including those at a building-specific level
Responds quickly to all emergencies, and able to provide direction and updates throughout the incident
Remains up to date on all site-specific operational procedures and processes, including required certifications
Reviews Work Order metrics for team member engagement, coaching accordingly
Complies with all Health & Safety requirements and guidelines, including all site-access screenings
All other duties as assigned
Excellent verbal and written communication skills: reading, writing and speaking the English language
Able to problem-solve at an intermediate level
Able to comprehend complex instructions and concepts
Able to provide clear directions
Able to perform tasks within established procedures
Skilled in motivating and supervising staff members in a team-centric environment
Ability to interact positively with team members, tenants, contractors – within and outside of Bedrock
Ability to work under minimal supervision
Ability to adjust to change, including processes and assignments
Ability to prioritize work assignments and accountabilities
Ability to excel and thrive in a team environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.