Summary:
As a Customer Service Representative (CSR) at Midwest Auto Group, you will be the primary point of contact for our customers, providing exceptional service and support. Your role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction through efficient and effective communication.
Key Responsibilities:
- Customer Interaction:
- Handle incoming calls, emails, and live chat inquiries from customers.
- Respond to customer inquiries promptly and professionally.
- Provide accurate information about products and services.
- Issue Resolution:
- Identify and troubleshoot customer issues.
- Escalate complex problems to the appropriate department or supervisor.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Documentation:
- Maintain detailed and accurate records of customer interactions.
- Prepare reports on customer feedback, inquiries, and issues.
- Continuous Improvement:
- Suggest improvements to enhance customer service procedures.
- Stay updated on product knowledge, company policies, and industry trends.
- Team Collaboration:
- Work closely with team members to achieve departmental goals.
- Participate in training sessions and team meetings.
Qualifications:
- Education: High school diploma or equivalent. Some college coursework or a degree in a related field is a plus.
- Experience: Previous customer service experience preferred.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
Attributes:
- Positive attitude and a passion for helping others.
- Patience and empathy when dealing with challenging situations.
- Ability to work independently as well as part of a team.
Working Conditions:
- Office environment with standard office hours.
- Pay: $12.00 - $15.00 per hour depends on the experience
- Expected hours: 20 per week
- Work Location: In person
If you are organized, detail-oriented, and have excellent administrative skills, we would love to hear from you. Apply today to join our team!
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 per week
Benefits:
Schedule:
Work Location: In person