Join Our Team at Sandrof Auto Body!
At Sandrof Auto Body, we are guided by our core values of pursuit of excellence, heroic compassionate service, and a grow-or-die attitude. Collision repairs can be a scary and new experience for many of our customers. We are currently seeking a dedicated and customer-focused Customer Service Representative to help us turn this uncomfortable situation into an enjoyable experience for all our customers.
Responsibilities:
- Answer phones and greet walk-in customers in a professional and friendly manner, showing empathy in each customer interaction
- Keep customers updated on the repair status of their vehicles
- Communicate frequently with management to ensure accurate and timely updates for customers
- Notate work files with all incoming and outgoing communication to maintain comprehensive customer records
- Prepare preliminary estimates and categorize repair hours for customer vehicles
- Schedule estimates and repairs to ensure efficient workflow
- Handle customer walkarounds and review upsell opportunities
- Ensure final bills are approved by insurance companies
- Maintain a clean work station and booth to uphold safety and cleanliness standards
- Clearly communicate all necessary information to other departments
- Complete video check-in process for vehicles at drop off
Requirements:
- Valid and clean driver's license
- 3+ years of experience in customer service
- 1+ years of vehicle estimating
- Regular and punctual attendance
- Experience with CCC One and Mitchell Estimating systems is a plus but not required
- Attention to detail and passion for organization
- I-Car certification is a plus but not required
- A genuine passion for helping customers through upsetting experiences
Benefits:
- 401k with company match
- Health insurance with $250 towards monthly premium
- Vision and dental insurance
- Life insurance
- Short- and long-term disability insurance
- Paid holidays, vacation, and sick time
Career Path:
- This position offers the potential for career growth within our quality collision repair company.
Pay:
- Starting at $18.00 per hour; pay is dependent on skill and experience
If you are a customer-focused, detail-oriented individual with a passion for providing exceptional service and navigating customers through challenging situations, we invite you to apply and become part of our dedicated team at Sandrof Auto Body.
Job Type: Full-time
Pay: $18.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Auto estimating: 1 year (Required)
Ability to Relocate:
- Lynchburg, VA 24501: Relocate before starting work (Required)
Work Location: In person