Job Description: Customer Service Inbound II
Assignment Location:
33 West State St, 3rd Fl, Trenton, NJ
Shift Hours:
37.5 hours a week
1/2 hour lunch (unpaid)
Responsibilities:
- Answer telephone inquiries on the Division's automated Contact Center.
- Assist customers with inquiries regarding business tax/employer registry, public business filings and records, Notaries Public, Business Records, Apostilles, and other programs administered by DORES.
- Make authorized updates to online accounts, such as adding/ending eligibilities, updating addresses, and putting aside those that require higher-level changes.
- Update business sales tax information application to a non-reporting status within the system.
- Update tax eligibility in applications to add special eligibilities.
Job Type: Contract
Pay: $17.00 - $17.49 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person