Pro Financial Health is an innovative fintech company dedicated to enabling our customers to manage their finances effectively and effortlessly. We provide a wide array of financial services tailored to meet the unique needs of our clients. Our remote workforce is essential to maintaining the high quality service our clients have come to expect.
We are currently seeking a Remote Contact Center Agent. This entry-level position provides an excellent opportunity for those looking to begin their career within the financial industry. The successful candidate will serve as the first point of contact for our customers, handling inquiries and helping resolve any issues they may have related to our products or services.
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Provide quality customer service to clients via phone calls, emails, or chat platforms while maintaining a professional demeanor.
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Analyze and troubleshoot customer issues, providing effective and timely solutions.
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Maintain strong work relationships through active teamwork and problem-solving efforts.
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Stay updated with the current services, products, and policies to provide accurate information to clients.
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Effectively document and track customer interactions and transactions, providing feedback whenever necessary.
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Exceptional verbal and written communication skills.
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Basic computer knowledge and typing skills of 30-40 wpm.
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Excellent problem-solving skills with an ability to handle multiple tasks at a time.
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Proficiency in using chat tools, CRM systems, and other relevant platforms.
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Prior experience in a remote customer service role.
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Knowledge in using common ERP systems and Microsoft Office Suite.
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A high-speed, reliable internet connection and a quiet, designated workspace at home.
This is a remote position.