About Us: We are a dynamic and growing company specializing in baby clothing and accessories. We own multiple e-commerce brands and are dedicated to providing high-quality products and exceptional customer service. We are looking for a dedicated Customer Service/Office Assistant to join our team and help us continue to deliver top-notch service to our valued customers.
Job Description:
As a Customer Service/Office Assistant, you will play a crucial role in ensuring our customers have a positive experience with our brands. You will be responsible for responding to customer inquiries, scheduling content creation activities, performing administrative tasks, and helping to streamline and optimize our customer service processes. Your ability to resolve issues efficiently and maintain a high level of professionalism will be essential to our success.
Key Responsibilities:
- Respond to customer and prospective customer inquiries via our CRM and social media platforms.
- Schedule photoshoots for our content creation team and organize contact details for photoshoots.
- Perform minimal office administrative duties, including filing, data entry, and office organization.
- Create detailed reports on customer pain points and issues, providing insights for improvement.
- Help streamline and optimize customer service processes to enhance efficiency and customer satisfaction.
- Resolve customer problems effectively to avoid escalation and ensure customer satisfaction.
- Handle billing disputes with professionalism and accuracy.
- Manage inbound and outbound calls, providing information and assistance as needed.
- Schedule appointments and manage calendars for various team members.
- Respond to emails promptly and professionally.
- Assist other departments as needed with various administrative tasks and projects.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service or administrative role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Proficiency in using CRM systems and social media platforms.
- Ability to multitask and manage time effectively.
- Problem-solving skills and a proactive attitude.
- Ability to work independently as well as part of a team.
- Familiarity with e-commerce and/or the baby clothing industry is a plus.
Benefits:
- Competitive salary
- Opportunities for career growth and development
- A friendly and supportive work environment
How to Apply: If you are passionate about customer service and looking for an opportunity to grow with a dynamic company, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Schedule:
Application Question(s):
- Are you currently employed?
Ability to Relocate:
- Plano, TX 75074: Relocate before starting work (Required)
Work Location: In person