Order Fulfillment Associate
Methuen, MA (On-site)
WHO WE ARE
Down Right Merch is a full-service entertainment merchandise company. From product development, to production and fulfillment, we have our clients covered each step of the way. We build custom web-stores, provide tour merchandise and retail distribution for our creative partners across the globe. With decades of experience and a dedicated, knowledgeable team, we offer a tailored approach to each project and unwavering dedication to bring our clients' brand to the masses.
WHO YOU ARE
You understand and value the importance of process and are eager to fill a hands-on role within the reception, selection, packaging and shipment of customer orders. You are driven by a strong attention to detail and are passionate about organization - always ensuring a high standard of quality, and care. This role reports to the Fulfillment Manager.
WHAT YOU’LL DO
In this fast paced role, you will experience many facets of our order fulfillment area. The primary and most important function of this role will be ensuring orders are accurately picked and processed in accordance with established SOPs.
- Prepare orders by processing requests: pull accurate inventory and place in appropriate bins for shipping
- Maintain inventory controls through minimizing item damage and ensuring order accuracy
- Ability to organize and manage bin locations
- Monitor and report on quality of products (soft goods and/or media)
- Relay needs to Fulfillment leadership via clear, and established methods of communication
- Must be able to lift up to 50 lbs occasionally, 10 lbs regularly
HOW TO KNOW YOU’RE SUCCESSFUL
- You consistently meet predetermined KPIs
- You are an independent, self-starter
- You establish trust with cross functional teams and are seen as a go-to person
- You are punctual and seek to understand - not shy about asking questions
WHAT YOU BRING
- Strong work ethic, positive attitude, and a strong desire to learn
- You are flexible and able to thrive in a startup environment
- Exceptional ability to multi-task and remain organized
- Excellent communications skills with the ability and desire to communicate openly and respectfully
REQUIREMENTS
- High School Degree, GED or equivalent certification
- Ability to stand or walk for up to eight hours a day
- Consistent regular attendance is considered an essential function of this job
TECH STACK
● G-Suite, Slack, ShipStation, Finale
APPLICANT EXPERIENCE
We value the candidate experience and want you to know what to expect from the team at Down Right Merch. For this role, we expect that you will participate in a series of 3 interviews.
WHAT THIS ROLE OFFERS
● Hourly rate ($16) USD *plus weekly bonus incentive and sign-on bonus after 90-days
● 10 Holidays per year
● Health: medical, dental, vision - employee and dependents
● PTO and SICK TIME: team members are encouraged to rest, relax and take time for personal pursuits
EQUAL OPPORTUNITY EMPLOYER
Down Right Merchandise, LLP is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate based on race, gender, gender identity, sexual orientation, national origin, disability, age, or other legally protected status.
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
Language:
Shift availability:
Ability to Commute:
- Methuen, MA 01844 (Required)
Ability to Relocate:
- Methuen, MA 01844: Relocate before starting work (Required)
Work Location: In person