We are looking for a Front Desk Associate to serve as our students' and parents' first point of contact and manage all aspects of their lessons. Front Desk Associate responsibilities include registering students, managing lesson schedules and providing information about schedules, rates and lesson types. If you have a knack for customer service and work experience as a receptionist, we’d like to meet you. Ultimately, you will help create a pleasant and memorable experience for our clients.
* Shift is set in the afternoon 1pm - 5pm on Mondays, Tuesdays, Thursdays and Fridays
** Music lesson experience is a plus
Responsibilities
- Perform all student registration tasks
- Manage email, text and phone conversations
- Inform clients about payment methods and verify their credit card data
- Register clients collecting necessary information (like contact details and student information)
- Welcome students upon their arrival
- Provide information about our music school, available lessons, rates and teachers
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional lessons and services, when appropriate
- Maintain updated records of leads
Skills
- Work experience as a Receptionist or similar role
- Experience with computers, internet, phone apps
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $13.50 - $16.00 per hour
Expected hours: 16 per week
Schedule:
- 4 hour shift
- Day shift
- Monday to Friday
- No nights
Education:
- High school or equivalent (Preferred)
Experience:
- receptionist: 1 year (Preferred)
Work Location: In person