Elite Mechanical is a leading HVAC company in Wentzville, MO, renowned for its exceptional service and commitment to customer satisfaction. We are currently seeking a highly skilled and experienced Service Manager to oversee our HVAC maintenance and service operations.
Position Overview: As the Customer Service Manager, you will play a crucial role in leading our team of HVAC technicians to ensure the efficient installation, maintenance, and repair of our clients' HVAC systems. You will be responsible for managing service calls, scheduling maintenance, ordering materials, and maintaining clear communication with customers and project managers.
Responsibilities:
● Manage the HVAC maintenance and service team to ensure quality service onsite
● Oversee field and dispatch service calls/scheduling, ensuring prompt response and resolution
● Create and maintain service and maintenance schedules for optimal efficiency
● Order and track materials required for quoted jobs and scheduled maintenance activities
● Review, edit, and price service reports accurately
● Track key metrics for optimal performance
● Communicate effectively with customers and project managers, providing regular updates on job status and addressing any concerns
● Review technicians' work to ensure quality meets established standards
● Organize training and ongoing support for installation teams to enhance skills and performance
● Ensure all technician licenses and certificates are renewed and up to date
● Ensure compliance with the Occupational Health and Safety Act and uphold service standards, work instructions, and customer requirements
● Perform any other tasks and responsibilities necessary to maintain efficient department operations
Requirements:
● Highly organized and detail-oriented
● A deep understanding of tracking, processes, and operational excellence
● Understanding of HVAC industry, with a willingness for further training, preferred
● Field technician experience is a definite asset
● Reliable and self-motivated with excellent written, verbal, and interpersonal skills
● Ability to field after-hour calls if required
If you are a motivated individual with a passion for excellence in customer service management, we encourage you to apply. Join Elite Mechanical and become part of a dedicated team committed to delivering superior HVAC solutions and unparalleled customer service.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
Weekly day range:
Ability to Relocate:
- Wentzville, MO 63385: Relocate before starting work (Required)
Work Location: In person