Job Overview:
We are seeking a dedicated Client Navigator to join our team. The Client Navigator will play a crucial role. This member of the multidisciplinary team has work experience with the following populations (e.g., infants, children, adults or families). Functions as a member of the multidisciplinary team and coordinates implementation of behavioral health/substance abuse treatment, rehabilitation, and support services. The Client Navigator will work closely with the Director of Operations to ensure the Residential, TLP, and Clean and Sober clients receive wrap around services to meet their needs.
The Client Navigator coordinates and provide care that is safe, timely, effective, efficient, equitable, and client centered. The case manager must be highly organized, empathetic, compassionate, nonjudgmental, and eager to help children and vulnerable adults. Also assisting with administrative documents and provide support to the EHOP
Responsibilities:
- Guide clients through the healthcare system, ensuring they receive appropriate care
- Assist clients in understanding medical procedures and treatment plans
- Collaborate with healthcare providers to coordinate patient care
- Advocate for clients to ensure their needs are met within the healthcare system
- Maintain accurate and confidential client records
- Provide support and resources to clients and their families
Qualifications:
Minimum Education: High School Diploma
Preferred Education/Experience : Minimum five (2) years of demonstrated case management or administration and direct services provider in a certified childcare setting working with infants, children and families and may be used to meet the minimum education requirement.
Required Certification/Registration: State of Hawaii Certified Substance Abuse Counselor (CSAC) or active plan to obtain CSAC on file.
_ Basic Life Support:_ CPR (Adult/Pediatrics); First Aid; Medical ClearanceTB Annually; CPI Annually; Valid Hawaii State Driver’s License; Criminal Background Check clearance; APS/CWS clearance
Specific Competencies: Refer to attached Performance Standards/Indicators. Participates and maintains competencies/skills required for the positions
Equipment Used: Personal computer with a variety of software applications, fax machine, mode, cellular phone, multi-line telephone, VCR/DVD machine, TV, tape recorder, operate a van/car, drug testing kits
Working Environment: Indoors, well ventilated or air-conditioned office, frequent visits to court, physicians’ offices, criminal justice staff, health care and community behavioral health clinics, occasionally in company van. Exposure to infectious disease is a risk. Verbal/physical assault is a risk. Noise level in the environment is usually moderate.
This position offers the opportunity to make a meaningful impact on the lives of clients while working in a supportive team environment. If you are passionate about helping others navigate the complexities of Subtance Abuse and Mental Health, we encourage you to apply for the Client Navigator role.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Hilo, HI 96720 (Preferred)
Ability to Relocate:
- Hilo, HI 96720: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person