Position Title: 3rd Shift Dispatcher
Position Reports to: Off-Shift Supervisor
Position Schedule: 4 day work week: Thursday - Sunday, 9:30 pm - 7:30 am
Position Summary: Under general supervision, processes messages & phone calls from drivers; sends load and customer information to drivers; ensures drivers are aware of their current plan and pre-plans for the future; sets up rescues for priority loads as needed; communicates need-to-know information to day-shift; strives to maintain and improve driver retention efforts at all times.
Essential Functions:
- Dispatches drivers; processes inbound messages from drivers and answers questions via the In-Cab Messaging System and phone calls. Sends load plans, customer information, route suggestions, local directions and fuel solutions in a timely manner so drivers are always well informed and can trip plan properly.
- Ensures ETA’s and PTA’s are updated and accurate.
- Notifies day-shift if a pre-plan/ load plan will no longer work for a driver.
- Plans drivers and sets up rescues as needed.
- Trains with other related departments as necessary according to company needs; participates in company-wide training to improve self-learning and works to maintain mutual respect and professionalism with co-workers and management to sustain a positive team environment.
- Performs other related duties as assigned.
Necessary Qualifications: Must be capable of working alone during the shift. Experience with transportation, computer systems, satellite systems and Innovative software all beneficial. Problem solving and good communications skills are a must.
Physical Qualifications: Ability to lift up to 20 lbs. Long periods of sitting and use of telephone and satellite systems required.
Job Duties:
- Maintain contact with drivers throughout their shifts and address any routing issues they might have
- Monitor road conditions, construction zones, and accidents in order to revise routes as needed
- Update customers on the status of their deliveries including any delays that occur
- Answer calls from delivery drivers and relay any emergencies they have to the appropriate channels
- Other duties as requested
Pay Frequency:
- Bi weekly or Twice monthly
Work Remotely
Job Type: Full-time
Pay: From $46,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- dispatching: 1 year (Preferred)
Shift availability:
- Overnight Shift (Required)
- Night Shift (Required)
Work Location: In person