Job Description Summary
The Referral/Intake Nurse is responsible for the initiation, screening and triage of all referrals for Benton County. This position is responsible for maintaining relationships with referral sources. Additionally, the Referral/Intake Nurse is responsible for the education of referral sources as to types of patients served and eligibility requirements for service.
Essential Job Functions/Responsibilities
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Receives and documents hospice and palliative care referrals called or faxed to the department from all outside sources, including hospitals, clinics, other facilities or families.
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Assesses clinical needs of patients interpreting and utilizing data obtained from referral sources and medical records as available.
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Determines patient eligibility for hospice or palliative care services as measured against program criteria.
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Verifies skilled care orders with physicians as needed, obtains history and physical from physician as needed.
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Obtains insurance information from referral source and forwards information to insurance verifier.
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Ensures compliance with all state, federal, and Accrediting Body referral/intake regulatory requirements.
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Establishes and maintains positive working relationships with current and potential referral sources.
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Builds and monitors community and customer perceptions of Heartlinks as a high-quality provider of services.
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Gathers, collates, and reports referral statistics including key customer referral trends.
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Maintains a comprehensive working knowledge of Heartlinks contractual relationships and ensures that patients are admitted according to contract provisions.
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Participates in quality assessment performance improvement teams and activities.
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Maintains a comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Heartlinks
The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Position Qualifications
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RN or LPN with current licensure to practice professional nursing in the state of Washington.
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Bachelor’s degree in Nursing from an accredited program. Master’s degree in health care preferred.
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At least two years of nursing experience required, preferably in hospice care.
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Ability to market aggressively and deal tactfully with customers and the community.
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Knowledge of corporate business management, governmental regulations, Accrediting Body standards, and private payer practices.
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Demonstrates good communications, negotiation, and public relations skills.
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Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
Benefits
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Full time employees accrue up to 168 hours of PTO annually, in addition to accruing sick time at the rate of 1 hour for every 40 hours worked. Bereavement and jury duty leave also available.
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Option to enroll in medical, dental, vision, and life insurance. Heartlinks pays for 100% of the employee's medical premiums, and 75% of the employee's dental and vision premium. Health benefits begin the first of the month after start date.
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Miles driven for work are reimbursed at 62.5 cents per mile.
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Holiday pay for 6 observed holidays.
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Ability to enroll in 401(k) and begin contributing at time of hire. Heartlinks will match dollar for dollar up to 5% of earnings after one year of employment and 1080 hours worked.
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Tuition reimbursement/professional development assistance.
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Premium pay for hospice related certifications.
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Hourly wage dependent on hospice and supervisory experience.