Qualifications/Requirements:
Previous experience working in a front desk, reception, or customer service position
Three to six months previous experience in a night audit position preferred
Previous experience with LMS preferred
Able to compassionately work with upset guests in an effort to resolve their concerns
Ability to read, analyze, and interpret guest room bills
Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Comfortable promoting hotel room product and explaining different types of rooms available to guests
Ability and willingness to promote the property and property events and amenities
Ability to work efficiently and accurately with cash, on a computer, and a 10-key machine
Able to work efficiently with minimal supervision
High school diploma or equivalent preferred
Ability to effectively communicate in English, both written and verbal
Required Work Cards
N/A
Physical Requirements
Regularly walk, sit, stand or stoop.
Occasionally lift, carry, push, pull or otherwise move objects weighing up to 50 pounds
Use tools or equipment requiring a high degree of dexterity
Vision, hearing, speaking and literacy (critical)
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work inside in a noisy, smoky, and hot or cold environment
Communicate via radio
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.