LA's leading non-profit agency serving the homeless community is looking for a Drug & Alcohol Program Manager
Summary
Under the direction of the Senior SUD Manager, the Drug Medi-Cal Program Manager is responsible for the programmatic and contract tasks associated with Drug Medical (DMC) programs, Recovery Bridge Housing (RBH), Contingency Management – Recovery Incentives (CM-RI) program, and FDDC. This position will be responsible for supervising all services provided by the SUD direct service staff. This position will foster a collaborative and coordinated approach with subcontracted staff to the delivery of SUD and collateral services as needed. The Drug Medi-Cal Manager will also plan, track, measure, and report on the status of SUD program operations while overseeing Sage/PCNX authorization requests and supporting documentation to ensure clients meet DMC eligibility criteria and receive payment from LA County’s Department of Public Health- Substance Abuse Prevention and Control (SAPC). The Drug Medi-Cal Manager will also collaborate with different treatment providers for the submission of needed documentation, ensuring the clients concurrent enrollment in Outpatient, Intensive Outpatient, Opiate Treatment Programs, and Withdrawal Management treatment.
Essential Functions
- Oversight of invoicing and billing for DMC, CM-RI, FDDC, and RBH
- Supervise day to day programmatic task and adherence to protocols and procedures for all SUD programs (DMC, FDDC, CM-RI and RBH)
- Developed tracking mechanisms for all SUD programs to assure program fidelity and quality assurance
- Maximize contractual goals and revenue
- Provide direct administrative and clinical support and supervision to all SUD staff
- Responsible for ensuring that Service Bed Availability Tool (SBAT) is updated daily for DMC and RBH availability
- Facilitate internal referrals and/or appointments within the agency and coordinate services with other agency programs
- Manage coordination of SUD services, staff and subcontractor for RBH placements
- Develop and maintain systematic process to monitor RBH placements, lengths of stay and exit
- Provide quality control duties to ensure required documentation is accurate and up to date on SAGE and HMIS
- Develop and coordinate reports and statistical data to reflect program outcomes; and use it to inform process improvements as necessary
- Implement and monitor quality improvement process for clinical services
- Create and manage protocol and procedures for Narcan implementation, training and field safety practices
- Coordinate with internal departments and external providers for MAT services
- Monitor all crisis intervention efforts and track all incident reports.
- Identify and implement program enhancement opportunities
- Oversee contract compliance and submissions of SAGE authorizations
- Responsible for ensuring seamless client and process flows and a high level of customer service
- Coordination efforts with indirect funding streams including, but not limited to, General Relief, Department of Children and Family Services (DCFS), Cal-WORKS, LA County Probation Department (AB 109), LA Superior Court (PC 1210), and LA County Department of Public Social Services
- This position will work with SAPC partners, subcontractors, community agencies and SPA 6 Providers.
- Must attend provider meetings, SAPC related meetings, staff development and staff training
- Responsible for convening, coordinating and facilitating provider meetings, weekly staff meetings and necessary DMC, RBH, CM-RI and FDDC related in-service trainings
- Conduct quarterly, at minimum, subcontractor site visits and document/work with them to resolve identified issues
- Must be familiar with Addiction Severity Index and how to interpret results.
- Must be familiar with substance use disorder continuum of care model and 12 core competencies of addiction counseling
- Responsible for supervising and coordinating SUD (all Level of care) and Mental Health services, some programs consisting of a multiple–level system, which increases with duration and intensity depending on the assesses severity of a client.